KFC — Restaurant in Town of Colonie

First off, the entrance/exit from the main road is extremely steep and scraped the bumper of my stock height car, so it was off to a bad start. The side path is marked as a one way exit, but that’s definitely the place you want to both enter and exit from unless your car has a good approach angle. I placed an order for pickup and scheduled it 15 minutes ahead of time. I arrived and nobody was working the front, so I waited with several others, some of whom arrived before me and some who hadn’t had the chance to place an order yet. I was ignored fully the entire time. I wouldn’t have minded the wait if one of the staff took a moment to update me and say it was running late. Also, the AC isn’t on despite it being 94 degrees which is unacceptable for both the employees and guests. Whoever is in charge of this location should be ashamed. The staff were clearly overwhelmed and tunnel visioned on preparing orders. They kept filling drive thru orders despite those inside waiting on orders placed first. There was no clear manager directing them, and that’s a problem for us waiting at the counter unattended. I worked in food service for a time and understand the challenges they’re facing. This place needs a solid shift lead and site manager, asap. Food was good as expected and was a good value, but the wait was rough and the team needs someone overseeing them. A drive thru order that just came in never takes priority over those in your...

Not the staffs fault but whoever came up with the system and running the show. Today you get the whole team doesn’t show up so your waiting 30 minutes to order , then the way the systems set up I watch people walk in , go over to the tablet place a online order and skip the huge line wait like I’m standing here waiting 20 minutes already and they walk out before everyone else I guess it’s my fault for not knowing online orders are prioritized first but that’s ridiculous and is a huge slap in the face as a customer to wait 20 minutes to not even order my food to watch people walk in walk over to a tablet order 20 minutes after me and get their food first Kfc is rolling in his grave over the state of this company and this country , I get it because in sales online potential sales are prioritized over people already waiting in line but the fact you can walk in and place a online order thru the tablet and skip the line makes me shake my head ,the foods otherwise decent but this locations hit or miss some days fries and chicken are fresh others it’s sog if I’m paying 20 bucks for fries and chicken it’s better be fresh , older lady’s always working hard even like today when people...

I had the opportunity for a late lunch at the 112 Broadway KFC today. I had recently downloaded the KFC app, and was planning to order from the parking lot, but the app defaulted to delivery and proved unworkable. I was able to place my order at one of the two electronic kiosks. I ordered the 3 piece combo with 2 chicken breasts and a wing. I paid extra for the larger mashed potatoes. The service was relatively quick, but I was served a regular 3 piece combo with regular mashed potatoes and cole slaw. The chicken was hot and fresh, as were the potatoes. The cole slaw was OK, it's a bit sweet to my taste. After enjoying my meal, I retired to the rest room to wash my hands. Regrettably, there was no hot water for washing, a likely health code violation. Compared to the weight of chicken served for the dollar, KFC is a good value compared to Popeye's and other chains. However, it's a bit disappointing NOT to get what you actually order from the kiosk, which theoretically removes human error from the process. To make room for the drive thru, there is comparatively little parking, and you may need to circle the building to exit...