Subway — Restaurant in Town of Colonie

I've been frequenting this Subway shop since about 1997. Raj and Mita sold the place suddenly, about two months ago, after almost 40 years. It's gone from being the best Subway shop to the worst in that time. Familiar, competent employees have been replaced with incompetent ones and grumpy management.

Today was the last straw. They refused to toast a sub with spinach on it, even though I've been getting that done since Subway introduced the air ovens. The sub was a foot long but had only half a sub's worth of chicken. The soda fountain has been down for over a week, so I had to get a bottle, which meant an upcharge. The total came to $11.33, which I paid with $20.35. What's my change? $8.70...??? Sorry, Subway, but that's it—I'm never going there or to any...

I have been going to this place sparsely ever since I noticed that Raj and crew weren't working there. Only now that I read these recent reviews, I am saddened to hear that Raj had sold the place. I can't say I blame them considering how Subway treats their franchise owners, but this is a loss for me.

It's not just the same. They used to bake fresh cookies right before lunch, but now they're cold and hardened every time I go there. The lettuce I get now is occasionally slightly browned. Lastly, of course, it's just not even nearly equivalent to the friendly faces I...

Update: Place was sold to new owner and is now TERRIBLE. The store is always closed during business hours. Door reads "closes at 9 every night," but will often close at random times long before 9. For example, closed down at 7:45 tonight. Went from 5 stars to 1 star.

Previous ownership: The best Subway in the country, hands down. Immaculate, food prep by the book, attention to detail. Everything is perfect. The same two people have been running the store for over a decade, day in and day out, and they...