Scoups — Restaurant in Town of Colonie

I came here and I ordered cake batter ice cream. They put my ice cream in a dish so it wouldn’t spill. When I received my ice cream of course I began to eat it. A couple of times in I tasted some sort of nut. I spit it out on a napkin and it was indeed peanuts which I am allergic to. I became scared and I went over to the counter and asked a worker if they mix the ice cream scoopers in multiple ice creams she told me yes. I told her I was allergic to peanuts and cross contamination happened and peanuts ended up in my ice cream. She of course apologized and asked if I wanted something else or a refund. I asked for the refund. She then spoke to her manager as well as other workers. I heard someone in the back say “if she was allergic to peanuts she would be going into anaphylactic shock” (I haven’t swallowed the peanut. I bit into it and immediately spit it out in the napkin. I still had the napkin with the peanut on it at the window) the girl then came out and said that her manager told her she is unable to process the refund because I didn’t tell them I was allergic to nuts. I said I would like to think an establishment as such would have proper cleaning procedures for their tools to where if I’m ordering cake batter ice cream…that’s that. I shouldn’t have to mention I’m allergic to nuts. She mentioned that cross contamination happens a lot of the time. so being that they weren’t aware of the allergy they can’t give me a refund. When I mentioned the issue before she gave me 2 options. She said I can order something else or get a refund. Well if you’re telling me you guys do a lot of cross contamination with your tools….I only have the one option which is the refund. I can’t order anything else if cross contamination is what happens here at the establishment. I was also told it’s not their fault so they can’t refund it. It was a small size ice cream order (about $5) They were not clean with their tools…..I didn’t get to enjoy my ice cream or receive compensation for...

Okay.... To be fair, I have only been here once. I went last week. I wanted to try a place that makes homemade ice cream. Their sign says "homemade ice cream". They have nice outside tables where you can sit to enjoy the ice cream. It would be better if they had some umbrellas for shade. The farm view with the cow(s) is nice too. I walked up to the back of the line and waited about 5 minutes for my turn to order . Must people ordered soft serve vanilla. Even the junior(kid size) cones are big. Tip, order the junior cone, about $3.50? Prices seem fair. When I got to the front of the line to order, the hill told me I had to go to the other window to order. There were no other customers at either window at the time. I went to the other window. Then I did notice a tiny sign that said "order window". I asked if the soft serve was home made. The girl at the window said" no, it's from a machine", lol. I then asked " Okay, is the hard scooped ice cream home made?". She said yes. I ordered a small Sundae with nuts and paid. Note, they only accept cash. I went to the other window and picked up my sundae. They have it to me, no nuts. I said I ordered them, then they told me they don't have nuts ( which are on the menu on the wall). I said I paid the 50 cents for the nuts and the girl who took the order didn't say anything about not having them. The girl seemed bothered, and didn't really care. The hard ice cream had ice crystals in it as if it was freezer burned. Flavors vanilla and coconut. It was just ok. I'm in no hurry to try this...

Open again for the season! The homemade ice cream is the best, and eating areas are available outdoors. They only take CASH, so go prepared. For me and my husband, we might spend around 6-10 $ on average.

They've got a little something for everybody: hard ice cream, soft serve, frozen yogurt ice cream (I think), sugar free flavors.... all sorts of goodies. There are not too many shaded spots to sit, but not an issue for me, personally. Cows are always munching when we go there; there will most likely be flies, but they don't bother us too much. Also, careful sitting on the tables; they are a little light. Don't let your kids stand...