The Works Cafe — Restaurant in Town of Colonie

The service is generally fine and the employees nice. However the food is atrocious. Portion sizes are insanely skimpy and the prices just don’t match up. Everything is microwaved, except for the sandwiches/bagels, but if you get bacon it’s microwaved in a porous cup with ancient grease in it. If you get any type of meat on anything your meal is soaked in grease. The bagels/cream cheese are just okay (they are pretty small and flavorless, cinnamon sugar/cheese barely has any sugar/flavor, overcooked) but the salmon is not, and do not eat the tuna. Any baked good that isn’t a bagel isn’t fresh. The parfaits are watery stonyfield yogurt and frozen berries for the price of an entire thing of yogurt. The lettuce is almost always gross. The smoothies are made with frozen fruit you could buy yourself at the store, which is fine except the smoothies are pretty expensive. They have an insane ant problem and the kitchen is really, really nasty. The manager and district manager are nice but seem really fake, not in the usual business polite way. I will spare you all more grody details but please, please, do yourself a favor and go to Brugers. This establishment is not sanitary, it is not good, and it is not cheap (although the ingredients clearly are!) The “locally sourced” stuff is all marketing. If you get anything, get a bagel or maybe the mac n cheese with spinach if you like microwave tier mac n cheese (I think if you get spinach, it goes on the stove). Should have read the reviews on this place a...

The cafe isn't so bad if you are ordering from an app. Even though sometimes they will substitute a pastry with a wrapped dessert. I can't stand when they do this because I didn't ask for a raspberry blondie and it is not the same as the original pastry I ordered. I went to the actual cafe on 12/10/2022 during the afternoon. and I was not having it, I left early. I sat where the employees enter and leave the cashier area. I am of an hourglass type build so I like when people are respectful of space. I saw employee after employee bust open the door where they exit and enter into the register area. That is so inappropriate and not all employees did this. If you have a car and you're opening the car door with traffic coming by do you swing it open non chalant with no regard? NO. They literally kept busting open that door so wide that it came near the area where people are sitting. I had to scoot my chair. One can't be this absent minded. Think of other people. I respect the guy in charge who told the rest of the employees to include desserts in people's order so that customers don't have to keep getting up to get their dessert. Speaking of, their best desserts are the danishes and croissants which are usually always sold out. Overall, this place is best when you order from the app. I wouldn't...

My husband and I have worked in restaurants for over a decade, and we reserve negative reviews for the truly awful. We understand things can happen and we give the benefit of doubt when possible. The meal we received was, quite frankly, unacceptable in terms of quality. My husband's egg and sausage sandwich was so tasteless and bland that even our garbage can was distraught at having to house its carcass. Under seasoned, overcooked, and the cheese was tasteless. Bagel was average. My order was completely wrong, with quinoa and red peppers added to my breakfast burrito and none of the avacado or pico I asked for. Both sandwiches were over 11$ and did not have any of the extra meats I paid for. The smoothie was great. We never blame the staff, (they were obviously working hard and the place was busy) and this is clearly a management issue. Either they are understaffed, or under-trained. The result is the same though, poor quality control. I'd love to write this off as a one-off but this is now the 2nd visit and was worse than the first. I hope this comes across as constructive, we want our local eateries to make the best food they can so we can all enjoy it. As it stands now though, this is not the place to get a great...