Saati Deli & Catering LLC

It’s taken me a while to write this as our experience was absolutely awful. I own a business and we have used Saati a few times for catering and the food is good. We used them for a lunchtime work party and picked up the food. We ordered veggies, saffron rice, and some other dishes that would typically be hot dishes. My husband picked up the food and didn’t check it. We got to our party location and all of the food was cold (not it got cold, it was straight out of the fridge). I called and they said we could drive the food back and they would warm it up, by the time we got back the work party would be over. We were told the owner would call us back. Thankfully the venue microwaved plates of food so my employees could eat. Our saffron rice was labeled rice pilaf- rice pilaf typically has orzo in it so my gluten free employees couldn’t eat it. After 3 or 4 phone calls over the course of a week, I finally got the owner on the phone. He was EXTREMELY condescending and rude. He told me it was my fault I didn’t specify I wanted the food hot (mind you- this is veggies, rice, and meat). He assumed since it was early in the day I wanted to heat it up later, my response was that he should have asked that, it was for lunch. I also told him we got the wrong rice and my gluten free employees couldn’t eat it. He said- saffron rice is the same as rice pilaf and he has never heard of rice pilaf having orzo in it (saffron rice and rice pilaf are two different items on his menu). His final respond was, “well, what do you want me to do about it”. He finally offered to refund $50 on our order, which was around $350. I said ok, he never refunded the $50 on the card. People make mistakes and an apology would have been all that was actually necessary. He made no apologies and was very rude. So use at your own risk- the food is good and if you have no issues you will enjoy your experience. If there are any issues, this man takes no issue with yelling at you and taking no ownership for his mistakes. Personally we will never use them again.