Copake General Store — Restaurant in Town of Copake

It has taken me a long time to write this as I am a local and I support local businesses, but, After many years of going to the general store and not being acknowledged, I just had to speak up. Every time I go into the store, NO ONE greets you or even smiles. With the exception of a very sweet girl Natalie who worked there years ago, the service is embarrassing. Every time I go there, I say to myself, this is the last time. I spent many years working in retail and I know that friendly service is so important, especially when you are the only grocer in a small town and are charging the high prices they charge. What ever happened to small town hospitality? You won't find it here. The other day I went in to see if they had a certain bread a friend had requested because they don't like to go to this store for the same reasons as I. There were no other customers in the store. The sales girl was sitting on a chair behind the counter and the owner was talking to her while on her phone. They knew I had entered and could see me as I was near them. They did not look up, they did not say hello or say can I help you. I walked out and it was as if I was a ghost. I know the simple things one can do to make a place welcoming, a simple hello, a smile. This time I will NEVER go back. I don't...

Unfortunately, I just had a very unpleasant experience at the Copake General Store.

I am a part-time resident of Copake, and my housemates and I shop at the General Store on a regular basis, which included yesterday for lunch.

We know that the Store closes at 3 PM on Sundays, so we headed there for sandwiches shortly before 2 PM, arriving at 2:05. When we tried to order sandwiches, we were abruptly and, actually, quite rudely informed that no more sandwiches were being as it was after 2. Perhaps that policy is posted on-line or somewhere in the store, but we’ve certainly never knew of it, and when we pointed out that it was 2:05, we’ were sharply dismissed by both food preparers.

In the end, we decided to buy cold cuts and bread. When we checked out, one of the food preparers grudgingly apologized. When I told her that we’re regulars, and that I wasn’t happy, she replied, “Well, I didn’t expect you to be.”

I do hope this is a one-off occurrence, but I’m not sure that I’ll ever feel good about going back...

I love this store. I've been in this community for years and I am originally from New York City. And this is far and away a great little place with tons of charisma and small town charm. And the best store to occupy this site in the last 20 years! The muffins, cookies and assorted pastries are fantastic and made in shop! The pies are from a local bakery! The selection of foods on the shelves are locally sourced and minimally processed. The soups are great (if it's really hot out, they might not offer them. But if you're lucky enough to be there on a day when they do, grab a container!) On the weekends try the breakfast sandwiches. They're delicious! They also have sandwiches in the cooler fresh made in the store for anyone wanting a grab and go as well as other assorted grab and go goodies. And they have local merchandise. It's just a great general store. In fact, I make it a daily ritual to stop in, sometimes just to say...