East Fishkill Provisions Smoke Haus & Deli — Restaurant in Town of East Fishkill

So disappointed with this deli. I am planning my daughters baptism and needed a caterer for the event. I spoke with Chris the catering manager who seemed very nice on the phone. I explained to him what food I wanted and all the details of what was to be done on that day. He was very helpful and said he would get back to me by the end of the week with a price so I can budget for my event and make sure I wanted to go with them. The end of the week came and I didnt get a phone call. So Monday I spoke with a worker who answered the phone and told me Chris was in the back busy and would call me back before closing. NO CALL. So I waited until Wednesday to call back and still no call. So wednesday I left another message for Chris who was off that day but was reassured by the woman who answered the call that he would call me back first thing Thursday. Thursday came and went NO CALL AGAIN!!!! So Friday I left another message for Chris who I was told was very busy to call me back asap so I can factor price in to my event. As you can imagine still no call all weekend or on Monday. So Wednesday I decided to call for the last time. This time I gave a different name, and wouldnt you know Chris who was never available answered the phone. This was the conversation.......Me: "Hi Chris this is #$%^^ I have been trying to reach you so I can get a price for my event." Chris:"Oh hold on let me go get your order, .......2 minutes later he gets on the phone and says "well it looks like all i have written down about your order is a bunch of chicken scratch" In my mind im thinking the following: (I gave you a detailed list of everything I wanted for that day and all you have written done is chicken scratch, wow im now so confident that my order on the day of my event is going to go so well) So I say to him Chris I need a price so I can budget for that day, he responds well im going to have to get back to you next week. OK CHRIS THAT HAS REALLY WORKED OUT FOR US IN THE PAST. I have left you several messages and you never call back. His response to that was well thats not my problem no one gave me the messages. So I told him if they couldnt get me a price by the end of the day I would have to go with someone else, and Chris said fine with an attitude and hung up on me. So I call back to speak with Lisa the owner and her response was well we never got your messages and we are sorry if this happened to you. No let me make it up to you, no please still use us, no nothing disrespect is how I took it. So my advice to anyone considering using them for catering...DONT. If they are to busy to give out a price or return a phone call then they must not be to good at creating the best event for you. I will never be a customer again and will be sure to pass this along to all I know who are customers...

Remember when you could walk into this place and feel like you didn't have to scream "I was next!" in order to get a sandwich. Call ahead and all you have to do is where a funny hat and maybe the counter person will look at you. Order ahead of you will likely get fired for taking 3 hours for your 30 minute lunch break. And they all sell cheese, which frankly someone along the way should have changed the name cause as much as I enjoy cow tongue jello (yes! That's what it basically is), the name is off putting. Head cheese honestly.. Can I go there? I'll just say uncircumcised and you figure the rest out. The pastrami is fantastic and the hot dogs they make in house are a bit shriveled so you will find yourself uncontrollably giggling which is embarrassing cause the place is packed and you are now the crazy one in the place. And if you have read this far into this review I am proud of you and think you are gonna be extremely successful...

I'll start by saying this is my FIRST time ever leaving a review anywhere.. my wife and I were trying to find a really good BBQ joint to cater a graduation party. we tried several places and were unhappy till someone said try the smoke haus, GOOD IDEA!!! turns out it was the best recommendation ever!! Ive eaten here a bunch of times but just didn't think of it.. so we placed our order. well not only was the food amazing so was the staff when i picked up our order. they helped me load everything so nothing spilled on my trip to brewster.. everything we ordered was amazing, (well except the italian hero, but lets be honest, who goes to a german deli for an italian sub. lol). highly recommend the smoke haus for all your food cravings. i'll definitely be going there a lot more in the future.. MY NEW...