Lucky's East Hampton — Restaurant in Town of East Hampton

Friends and I ate at Lucky’s tonight for the first time since their June opening. Hostess and server were very friendly and the manager (had to ask who he was) popped by our table after the meal to say hello, but all lacked a certain upscale professionalism. Rolls warm and crusty, but herb butter lacked flavor. My friends shared the bone-in rib eye, creamed spinach and braised mushrooms - they RAVED about the steak (no extra sauces), liked the spinach but left the mushrooms untouched. We all agreed my mushroom risotto was completely flavorless. Gigantic warm chocolate cookie on a plate with vanilla ice cream / chocolate syrup in separate containers for dessert tasted fine, but presentation could be improved. Server really messed up our check at the end, but rectified and he apologized. Loved the...

Avoid this place like the plague. Everything was bad from the service to the drinks to the food.

Waited a long time to get drinks despite only three other tables already eating. They brought me corked wine to try that had sediment and was literally visibly gone off. The fries were limp, under cooked and clearly from a frozen bag. The steak wasn’t cooked to our order. Also the smallest 28oz I’ve ever seen.

The front of house person wouldn’t let us finish one drink outside because she thought we’d steal the wine glass.

The manager was nice and replaced the fries but at that point it was too far gone.

Oh also this was my birthday which they knew about and made no extra efforts.

All...

Disappointing Experience Due to Reservation Mishandling

My friends and I had a reservation at Lucky's, but due to a mistake by the manager (Chris), we were abruptly asked to leave our table. This was incredibly frustrating and embarrassing, especially since we arrived on time and expected a smooth dining experience.

A reservation is supposed to guarantee seating, and the fact that management failed to honor it reflects poorly on the restaurant’s professionalism. Instead of resolving the issue appropriately, we were left without a proper apology or solution.

We won’t be returning, and I’d caution others to double-check their reservations if...