Subway — Restaurant in Town of Elma

It was suggested I order online which was a big mistake. Ordering the food was a breeze but then paying, setting up an account then actually getting my food was a fail.

It took almost a half hour to get through the process of ordering. If I had just gone to the store it would have taken maybe 2-3 minutes. I expected that by the time I got there the 4 subs would be done. It's a small location in a semi-rural area so that should have been reasonable.

I was greeted with, "Are you here for the order​?". Hello, might have been nice. But, worse I was in a hurry since ordering took so long. I was behind schedule and they were just working on the order.

Once done with 3 of the subs they figured out they didn't have enough veggie patties to complete the order. I got a blank stare so I said I guess give me a refund which blew the clerk's mind. Instead of refunding my 1/2 sub, he cancelled the whole order. The cash register wouldn't let him do it so the other clerk came and asked why I wanted to cancel my entire order. I said I didn't, just the half a sub they couldn't make.

If it already wasn't bad enough, it got worse. He then said they didn't know how to do that, they hadn't been trained. He told me to go to the app, which I didn't use, I did it online so that was way over the top. He tried for probably 20 minutes to fix it and couldn't. Finally he called his.manager and was on the home for probably another 10 minutes and then walked in the cooler and found another box of veggie patties. I expect that from my 13 year old when she says she looked everywhere.

He made my sub finally, albeit wrong and I was on my way. He offered me cookies for my trouble but I was so late by now I had to run out the door.

Start to finish from ordering to sitting down to eat was almost 2...

I ordered online and did a pickup in store today. Once I got home I noticed the wrap I picked up had olives on it and the person I ordered it for did not have olives on their order and cannot stand them. I called and asked for a new wrap to be made, I then asked for when I could pick it up and the associate hung up on me while I was asking. My friend went to pickup the new wrap and was told they needed the original wrap which was at home to be able to exchange it, no one told me this on the phone and my friend mentioned that to them. The associate yelled at my friend and would not give her a replacement wrap. I have been to this location before and it was fine but today the customer service was absolutely terrible. I did email subway and the owner sent an apology email...

Cookies is the only thing this place does well. I like them chewy, not brick hard, so yay for chewy cookies. This used to be my go-to spot years back, but now they're either short staffed, short tempered, or not trained well enough. I drive out to Southwestern and Angle, get better service, and get back to work with time to spare (I highly recommend that location over Elma). I come to the Elma location if I'm out and about and desperate, hoping it'll be better and prove me wrong. Nope. At least the cookies are still good. Mmmmm, cookies.... nom nom nom nom...