Tim Hortons — Restaurant in Town of Elma

This felt like an unusual Tim Hortons experience. We went through the drive-thru and ordered a coconut cream donut and an angel cream. Both donuts were beyond stale. They were inedible - dry and hard. I drove back through the drive-thru and explained that these were really stale and that I would like to buy two different donuts. I asked if they had any fresh coconut cream donuts. They said no. So I asked if the Boston cream were fresh. They said no. I asked if the honey crullers were fresh. They said no. At this point I decided to ask, "What do you have that is fresh?" They replied, "Nothing, really." So we went to a different Tim Hortons location and got fresher donuts. I'm not expecting out-of-the-oven fresh every time, but I at least expect the donuts not to be hard. And I would hope that there would be one option that is fresh. At least the second round of donuts we bought further up the road...

The speed of service isn't all that bad, most of the time it is pretty quick. But more often than not, they mess up whatever food we order. By the time we get on our way & finally notice something's wrong, we don't have time to run back to get new food. It's like throwing away money. We've been trying to double check before we leave the window, but sometimes it isn't feasible. I just wish we didn't have to deal with it at all. I mean we are paying for it.. we shouldn't have to worry about them giving us something we didn't even order, or something we did order- gone completely wrong. In the morning the coffee is always great, fresh & correctly done. In the afternoons the coffee is usually burnt. The Ice Caps are really the only thing I can't complain about.. you can tell the machine is...

I live a couple minutes away on Transit Rd, and this Tim Hortons is one of the worst around WNY. On multiple occasions, they gave me sausage instead of bacon on my breakfast sandwiches, which my sister, not me, eats. The staff is almost always rude, pushy, and unfriendly. But today was over the top. I basically was yelled at for not announcing I had a coupon in the drive thru by the cashier. Even during a rush, there's no excuse to be rude, cold, and unfriendly. If you don't want to take coupons, don't be a cashier. There are plenty of other Tim Hortons around WNY which don't mess up orders and are way friendlier, so avoid this one...