Tim Hortons — Restaurant in Town of Elma

I am an avid coffee drinker. I roast my own coffee from green beans, mostly from Costa Rica and Brazil. I rarely buy coffee out, usually when in a hurry. I am aware that most coffee bought from retailers is already old and out of date. Green beans last longer than roasted beans. Once roasted, the coffee stays fresh for only 10 days. I have only had bad experiences with Tim Hortons. Every time i went there (I've been to several locations), the coffee was like water. They are taking coffee out of the pot before it's done brewing and starting new pots while there's still coffee from the previous brew. This causes variances in strength and flavor. The different franchise stores do not follow the same procedures with respect to using and getting points on a Tim's card. An example of this is when asking for the senior discount. The store on Maple Rd. in East Aurora/Elma says they don't give a senior discount and the other Tim's I've been to do honor the senior discount. Almost all retailers honor some form of Senior Discount nowadays, except this particular Tim's. There is no continuity between stores, and that's not how a franchise works. Continuity between franchises is what keeps people coming back. That's why a Big Mac from McDonalds is the same no what McDonalds you go to. A whopper at Burger King is the same, etc. Because of these issues, I won't go to another Tim Hortons ever again. I'll go anywhere else or nowhere else to purposely avoid Tim Hortons. Starbucks is another great example of continuity between stores. My cup of coffee at any Starbucks is dependably the same every time. Also, it is absolutely ridiculous how many Tim Horton stores there are. Some are literally as far as a block away from each other. I live in Buffalo, NY. There are hundreds of these horrible coffee shops everywhere. Finally, the way points are earned is crazy. If I order an Ice Cap, I have to change the drink preference from coffee to specialty drinks. This is not only inconvenient but also stupid. I wish Tim Hortons would go out of business. Not many people know what a good cup of coffee should taste like. When I roast my beans and offer visitors my home roasted coffee, they are blown away by the flavor and smoothness that...

25 minute wait and told us were were getting shorted one hash brown because they didn't have enough. They refunded one but actually shorted us two. I asked to replace the original one with a couple slices of bacon and they chrged me $3.80. Again, we didn't get all of our food after 3 tries and looked at like I had 10 heads when I asked politely for our two donuts. We finally had to leave because my son had a game. Still not refunded properly, still not all of our food. Called and no answer. Worst experience ever at our favorite...

The food was good and the speed of service was excellent but they did not get my order correct even though they read it back to me correctly. I ordered two meals and when I received my order there there was no hash browns. I asked where the hash browns where and I was told that they ran out. I asked why didn't you tell me and they said because I did not order hash browns. I said but I ordered meals and they said but we ran out of hash browns. The staff and supervisor were very nice but I left confused and...