KFC — Restaurant in Town of Erwin

Imagine this one day you’re driving down the road and you’re passing your local KFC. I say driving by the KFC. I see a sign for fried pickles too. HOT DOG! I love fried pickles, i say. I’m gonna go over and buy some. I the spent 20 minutes, trying to find the parking lot. I then do my Marvin needle hay stroll inside of the local KFC I look around holy crap. This place is beautiful one of the most awesome looking KFC’s. I’ve ever seen in my entire days of going to KFC‘s across the country. The atmosphere made me almost fall on the floor in tears.CHAPTER 2: I then walk up to the staff a sexy fella let’s call him Harold. Harold is now my new favorite man however he sadly had to put some unfortunate news in my ears. I try to order the fried pickles, one thing of fried pickles. I say, Harold, my savior but also my demon goes sadly. We are not doing fried pickles anymore. I forward to the floor crying no I exclaim sadly my hero. Harold said it’s ok king is there anything else you would like? I respond. Is there anything else with pickles on it? I can’t get them fried. I must get them normal. He says yes you can have the chicken sandwich. There’s a spicy version too. I say give me some of those spicy John’s. I then turned into the beautiful atmosphere behind me in tears. I wait for the food. It was quickly given to me less than a minute and then walk out the store sadly but with the little thing in my hands, my little spicy sandwich I go to my car and I enjoy the sandwich the pickles good would it taste better fried the chicken awesome the bread I mean, it taste like bread the spice oh I made my tongue burn. The food was good. The place was beautiful. The staff amazing my king. I don’t remember his name, but I’m calling you Harold now awesome Harold if you’re reading this, you saved my day, but you also made it horrible. I like to say I would go here, but I would not recommend to another fried...

This was my second time. The first I wasn’t impressed either but I figured it was because I got extra crispy and it was so crispy you could barely get to the chicken. So this time I ordered the 8 piece bucket meal. But got original instead of extra crispy. Well we got home and all the ski. Had fallen off and looked like someone had already been eating it (I get it probably wasn’t but still not appetizing). So we drove back (15 minutes one way) and I went in to ask for a new bucket because this one didn’t look appetizing. I was very calm, the lady then said we will get a new bucket for you, went out back came back to the front and said it will be another 1 minute and 20 seconds. Ok fine. My kids are in the vehicle, waiting for me to get their dinner. I keep seeing buckets of chicken packed and not for me. So I wait. It’s dinner rush busy. I get it. Finally after waiting for 10-15 minutes I requested the manager to see about a refund. This was a mobile order. The gentleman said “we are having troubles with mobile ordering and it’s just best to not do it”. I’m sorry this mobile ordering thing should be perfected by now. So therefore I couldn’t get a refund but then proceeded to tell me to call the 1-800 number. Now the lady comes back and says it’s ready it will be here in a minute, so I told her to go get it if it’s ready my kids are waiting in the car. She gave me a dirty look. Went to the back took another 2-5 minutes coming back. Handed me the bag, said in a very snotty way “have a nice day” so I yelled F you. I know I’m one person and maybe me never coming back won’t be a big deal however I think you know I will never be back. To any KFC in the twin tiers. They all suck!!!!

For the record I’m someone who has worked in customer service straight out of high school. Now 35. I dread people like the way I was today. I dont like being that way. But this definitely could have...

3 drive through orders messed up. First time ordered chicken tenders, mashed potatoes and drinks. One of the mashed potatoes were missing, ordered unsweetened tea, got a coke. Realized it wasn't iced tea when the cashier handed to us. She took the coke and when we got home it was sweet tea. Tenders were overcooked (un-chewable) and missing a mashed potato! Complained to corporate and received a $20 dollar voucher. Used this to help purchase a bucket meal. Asked to substitute breast pieces for wings and told the drive through attendant I understood there would be an up-charge. When we got home we realized they gave us wings instead of breast? Do these people understand simple english? The up-charge statement should have been a clue. Complained to corporate. Received a $25 voucher. Ordered another bucket meal. 16 piece. Told I could not substitute breast for wings. Ok, 4 breast come with it so I will deal. Substituted legs for the wings as I was told that was ok. Ordered an an additional two large fries. The order came to just shy of $62 dollars. Got home, no fries. Also, got 3 breasts and A CHICKEN WING! My advice, don't go there. If you must make sure you enunciate very well, make them repeat the order back to you, make certain they provide you with a receipt, and take inventory of your order before you leave. Not going to complain again to corporate because I will never visit again. I will however share this review...