The Essex Ice Cream Cafe — Restaurant in Town of Essex

There aren't a lot of options if you're waiting for the ferry and I appreciate this business working to stay open during the pandemic. It doesn't seem like the owner is comfortable working right now. The sandwiches were good.

These reviews are mixed so to help others interpret this one I'll say my family and I take COVID-19 seriously and wouldn't intentionally violate a policy or common sense, etc. and I totally respect a business owner's need to set and reiterate policies. That outlook didn't save us from being berated and spoken to like bold children any time we did something slightly out of line.

But I don't expect this "customer service" issue is just related to COVID-19- the owner also acted like our placing a "large" order (5 sandwiches) right after another group had ordered 6 was a big inconvenience and almost gave us the option to change our mind because it was all too much for her? I ordered an ice cream for my kid along with our food order and she said "yeah OK but it will be half an hour because I need to make these sandwiches." I'd think don't even put something like ice cream on your menu if it can only be served in between half hour sandwich orders. I hate to think what would have happened to this woman if a third group had come along to place an order (even for ice cream?)!

I started my review by saying there aren't a lot of options open here but I would still not go back to this spot, it just wasn't worth it. We felt uneasy for hours afterward and overheard the other group (who were masked and had absolutely been trying to distance) mulling over the same exact experience, going through everything they did and why they were...

My boyfriend and I live in Westport and wanted to bring my mom, sister, and her son here to get icecream and I wish I hadn't.. So, when we arrived, we were excited to see all the new things on the menu (there's a new owner now), and we had everything picked out and then my bf realized there was a small sign that said they were only taking cash or checks, so he went to see if there were any atms nearby, luckily she informed us that the ferry had one, so we went on to tell her our order, except she didn't want to take it because she couldn't trust us! Apparently, she had been "burned before." There were quite a few people there so we just wanted to put our order in so we didn't have to wait longer. So even though she had just given us attitude, we still went to the atm because my 3yr old nephew wanted icecream. So when we got back we went to just get his icecream because we were so upset we decided not to get the sandwiches.. so while we were ordering my nephew went up the step to the counter and stumbled a bit and she told him with attitude to not play on the steps and then laughed and said my insurance doesn't cover it. It was an overall extremely disappointing experience, especially since the last time we came here the previous owner was very...

My wife and I took a ride on the Essex - Charlotte Ferry lake Champlain. We had time to explore and wanted to see the New York side. The Essex side is a small town that is small and interesting. We were interested to something to eat and found an Ice Cream shop but we really wanted something different like a breakfast or pastery so we stopped in and got 2 coffees and piece of coffee cake. Went out front to enjoy the day and what a day it was. We discovered a Ice Cream place, Lunchenet, breakfast place, coffee shop all rolled up in one. Both selections were absolutly great.

Just about when we were done a woman leans out the front door to ask how we were and how was the service. Could not ask for better. Got talking and asked why some really poor reviews and everything was so goog and the interior is set up so well. Apparently the previous owners almost went out of there way to ruin be jerks.

This is a jewel of a find stop in and grab a Hand Pie it is great vesion of a...