Laby's Pizzeria — Restaurant in Town of Fishkill

Subject: Possible Discriminatory Pricing Incident – Laby’s Pizzeria

On 10/05/25, I stopped at Laby’s Pizzeria after church with my son. A white customer in front of me ordered 3 pizza slices and 3 sodas for a total of $14.00. I then ordered 2 pizza slices and 1 soda. The cashier initially stated $10.25, then $11.50, and when I paid by card and requested an itemized receipt, I discovered I had been charged $13.00.

When I asked about the discrepancy, the cashier said he had to “charge fees” but could not specify what those fees were. The other employees appeared visibly uncomfortable, and the previous customer seemed surprised as well. When I questioned the price difference, the cashier took back my food and handed me $11.50 in cash, without refunding the full amount charged.

I believe I was subjected to unfair and potentially discriminatory treatment based on race. I am filing this complaint to document the incident and request that it be investigated to prevent others from experiencing the same...

I have been ordering from Labbys for years (and sometimes several times a week!!!) and I had an extremely rude customer service issue with them a few weeks back. And this wasn't the first time they had been rude to me regarding a credit card order. Sometimes Labbys conveniently doesn't feel like taking credit cards. It's a HUGE hassle for them. Well guess what. You are either a credit card or cash business. Make up your mind. Anyway I order from them several times a month like I indicated and it was apparent this particular evening they preferred cash because they claimed my card was declined. Completely untrue. Funds were on there. So I said fine I'll order elsewhere. They should check themselves. They are a small local business and they depend on loyal local residents like me to do business with them. Competition for food delivery is stiff now in Beacon and Fishkill. Keep up with bad attitude their business will...

WORST PIZZA ESTABLISHMENT IN THE HUDSON VALLEY!!!!! I recently ordered from Laby Pizza, and I must say I had a very disappointing experience. Not only did they deliver the wrong order, but their customer service left a lot to be desired.

When I called to address the mistake, the staff was surprisingly rude and unhelpful. They didn't take responsibility for the mix-up and even expected me to deal with the incorrect order I received.

As a customer, I believe in giving businesses a fair chance and understanding that mistakes happen. However, the lack of professionalism and poor customer service I encountered at Laby Pizza was unacceptable.

I hope this review serves as feedback for improvement. I would urge potential customers to consider other options in the Hudson Valley for better service and a more enjoyable...