Healey Chrysler, Dodge, Jeep, Ram — Local services in Town of Fishkill

UPDATE: We got our Jeep back on 7/21. Bill wanted to rectify our earlier experience and was forthcoming and kept us updated. He had it detailed and sent someone to pick us up.It didn't change our earlier experience from other individuals BUT it did show us that Bill thinks strongly about his customers and wanted to make it right. Thank you, Bill!

As valued customer of Jeep for many years, I have felt inclined to share my most recent encounter with the service department in Beacon at the Beacon location in the hopes that others might be spared the same experience.On Wednesday, June 22nd, I had a scheduled appointment to bring our 2018 Jeep in for an oil change and investigate a noise appearing to be coming from the drive train. That night, we received a call that indeed the noise was being caused by differential in the rear end, which was covered under warranty. New tires were recommended as well. As per the service department, parts and service wouldn’t be available until Monday, June 27th and we decided to leave the car so that it was available first thing to be worked on. Monday came and went.Tuesday, June 28th, we hadn’t heard back at which point we reached out to find out the status of our vehicle. I was informed by a rep in service that parts had arrived, and car would be ready the next morning. Wednesday, June 29th came and went, and we received no further communication. At this time, we began to call and follow up again and from June 29th-July 11th we were told on various occasions, “parts aren’t in” …“parts have arrived”… and “car is being worked on”… “we can’t control FedEx, ma’am” …“You can pick up the car tomorrow” Several times, we were told to expect a call back and never received one. You can imagine our frustration at the constant tall tales and continued back and forth. On July 11th, we finally requested to speak to a supervisor or upper management because it was clear that our patience was being taken for granted. At this time, Bill called us back. Bill was extremely understating, empathetic, and assured me he would look into the details of why our Jeep was being held hostage for 22 days with little communication and several lies. He called us back, as promised, and told us that the parts were finally ordered as an apparent miscommunication had occurred. Bill has been nothing but forthcoming. On Wednesday, July 13th we received a text message that the car would be done that night and to expect a call following up. That call never happened. On Thursday, July 14th, we followed up again and same service attendant told us that our car would be ready on Friday and to expect a call at 8:00 AM. That call never transpired. After several attempts to reach service automated, you can imagine my continued frustration. I persisted and finally was able to talk to a female service attendant who informed me that lots of other people are waiting with newer cars than ours for longer times. She said we were lucky and then said, as a favor, she had a loaner car she could have us pick up. We told her that it would have been helpful at day 1 not day 23 of not having a car. We then respectfully requested to talk to Bill, who we found was empathetic and honest. We received an immediate call back from Bill who has assured us that he will continue to keep us updated and said that technician would work on our car first thing Monday morning. Monday, July 18th received a call at the end of the day that car would be ready for pick up at 10:00 the next day. We requested a call when car was finished. We waited.Tuesday afternoon, July 19th and received a call from Bill that car isn’t ready. The sound that was originally heard on June 22nd persists. To be clear, Bill is the only one who has continued to update us and act in the most professional way. The entire service department should take note of how to interact with customers from Bill.We felt compelled to share our story as promise of excellent service hasn’t been our experience. We are at day 27 and still don't have our car. Think twice about leaving your car...

The short version is they backed out of a deal because they realized they weren't going to make a profit, and then treated me like a child when I wanted a refund the same day they said they wouldn't sell the car. Completely disrespectful and ridiculous, all the while making it clear they thought I should be grateful for how they were handling everything.

Walk in on a Saturday to find a very nicely underpriced Rubicon 4 door that has yet to be cleaned up. Test drive goes fine, I continually over look the obviously sick salesman who keeps coughing and sniffling into his hand that he then repeatedly shakes with because the deal is that good. Sign paper work, hand shake, congratulations, takes my cash deposit, we'll call you Monday.

Monday comes, they've decided the car isn't fit to sell, but they'd be happy to let me check out another wrangler with less features and more miles for the same price! Which also hasn't been through the shop. So I say if it can go through the shop today and I can see it tonight, I'll check it out, otherwise I want my money back. Kenny says he'll see what he can do, and he'll give me a call. 5 hours later I call back, only to leave another message, and wait another hour for a call back, to be told my refund wouldn't be ready for 24-48 hours, says nothing of the other jeep, and immediately offers to put me on with a manager if I want to complain. And I do.

15 minutes of being talked to like a child, and being told I should appreciate that they didn't just "patch up the issues and pass inspection since that's all I legally have to do" and being totally ignored when I mention that they could have fixed the car to their standards and sold it, they just wouldn't have made money and that was more important than honoring the deal that's been struck. And then again being treated like an idiot when I called it ridiculous that they could not give me a refund the same day because "this isn't returning food and shop and stop" and there is a process, regardless of the fact that nothing was mentioned of a waiting period to get a refund. It's apparently impossible for their accounting department to write off cash from the drawer as a refund, and I'm crazy to think it's an option.

I will say that the best part of the experience came after everything was done, George the general manager called because he had missed me in person when I went in for my deposit. He was respectful, bright, and calm, and had seen what I had posted about my experience and while disappointed did respect it. He did not ask me to alter or remove my poor review, but did want to smooth things over and did a good job of it. I still don't know that I'd go back there to purchase a vehicle, but the conversation may have opened a crack in the door that was previously slammed shut. If you do decide to shop at this dealership, I would just suggest seeking out someone who has been working there for some time as the reviews of buyers who dealt with their senior staff are significantly better than those who worked with...

Literally the worst service department I have ever dealt with. I bought a used car from them 3 weeks ago and they rushed to get it to me without detailing it. I live an hour and a half away and they delivered the car the very night I bought it, which was awesome. The sales agent was amazing and buying the car was a great experience.

There were some scratches on the fender and rims and the bumper wasnt aligned correctly. The interior was filthy and there was some moisture in the tail light. I was assured that this would all be corrected by my sales agent. I had an appointment for Monday to get these things taken care of. They didn't even pull the car into the shop until Wednesday when I was told it would be done. 3 hours of driving to drop it off then another 3 wasted hours to pick it up only to find out it wasn't done.

Friday I was told it would be done by the end of the day and at 4pm they said it wasn't put back together yet. Saturday morning when I call they tell me they are still detailing it. I told them I will be there in 2 hours to pick it up as I absolutely cant go any longer without a car. When I arrive they tell me they are just finishing up and I would have to wait (the car was parked in the lot and nobody was near it). The rims were repaired and bumper was fixed. It was not cleaned, the tail light wasn't fixed as they decided it wasn't worth it to them and wasn't covered under warranty and scratches on fender were not repaired. We were told that was a body shop issue and that we "never had an appointment" (I was told to bring the car in first thing Monday morning so I assumed that was an appointment) so we shouldn't complain. After a talk with our sales agent they pulled the car into a bay to at least clean the interior. Fifteen minutes later we walk over to peek through the window and see everyone sitting down and nobody working on the car. When they see us they got up and started walking around the car and opening doors. They cleaned the console. Nothing else. The car is still filthy.

There has been almost no communication from them. I couldn't get our agent, Brad, or the manager to answer my calls and the only news was "it should be done later today". They wouldn't give me a loaner while my car was being fixed. There was zero respect or concern for my time or money. It almost seemed like they were stalling on returning the car and in six days they didn't take care of the majority of the issues I was promised would be fixed.

At this point I would never bring the car back there for service, and even though the sales part of this experience was great, I wouldn't buy from them again and couldn't recommend them to anyone. If you buy from them, don't take possession of the vehicle until they have fixed what they promised because once you have the car, they treat you like garbage and won't...