Edgar’s Restaurant in the Castle — Restaurant in Town of Geneva

I took my wife for an overnight at Belhurst castle and the prix fixe dinner at Edgar’s to celebrate her birthday. They said they’d do something “extra special” to celebrate her.

Course 1: soup. We upgraded to the French onion. It looked like French onion with the melted cheese but when you broke through the broth was…clear. They didn’t use beef broth. It was vaguely chicken flavored onion soup, which is terrible. Yuck.

Course 2: salad. The Caesar was perfectly average with an oily dressing that tastes like it came out of a bottle. The description lists it as “creamy.” It also lists cherry tomatoes and grated Parmesan and those weren’t around either. My wife had the berry spinach salad. The raspberry “vinaigrette” was heavy, and cloyingly sweet. Again, tasted bottled. There were no candied pecans.

Course 3: I got the burrata pasta. The pasta was fine but the chicken was so dried out it was uneatable. My wife got the got the flank steak. It was nearly too tough to eat. And the “chimichurri”?! It tasted like boxed frozen spinach thawed and smeared on top of the steak. It tasted like sadness and loneliness. This supposedly came with sautéed balsamic glazed pearl onions which ended up tasting like frozen and microwaved pearl onions. The brown butter whipped sweet potatoes were just regular mashed sweet potatoes reheated and served using an ice cream scoop. Is this what eating in a nursing home is going to be like for us someday?? It is, isn’t it??

Course 4: dessert. My wife got the chocolate torte cake - it tasted like it was basically a piece of fudge: super sweet. I got the churro cake, which was decent though a touch stale.

Bread: lovely! Came with 3 house made butters - by far the best thing they serve there. I imagine it’s embarrassed by the other food.

When I went to the restroom, I saw that the plates are brought from wherever the kitchen is located and set in the little hallway near the dining room with those little clear steam covers you see on hospital meals.

Wine pairing: fine. Except they forgot the wine with the dessert.

Service: I honestly couldn’t tell you who our server was at this place. There was a woman who came over when we were first seated and took our order – I’m guessing it was her. We didn’t see her for so long that we had to ask another server for water. The last time we saw her was the start of the salad course.

Lots of folks jumped in to drop off wine, clear plates, drop off plates, etc. No one ever seemed to notice that we ate less than 1/3 of anything except the salads and the churro cake (other than to ask if we wanted a box).

When we told a man with an eye patch (whose name we sadly don’t remember) that we didn’t receive the wine for the dessert course, he brought us each a glass of our favorite wine from the list, which was super thoughtful. He and a woman named Colleen were the most helpful folks who came by our table: they were friendly, helpful, and attentive.

Finally, it’s worth mentioning (though it should be obvious by now) that they did absolutely nothing for my wife’s birthday. I even mentioned to the first server who came to our table that we were celebrating a birthday just in case no one told her.

We spoke to the manager who was very apologetic and stated that we were supposed to have multiple “quality checks” along the way. She seemed unconcerned that whoever was our actual server failed to do “quality checks” and very concerned that Colleen didn’t…that one time she was sent to our table to grab plates.

The manager told us she would adjust the bill “as much as she could.” We ended up getting one dinner free and the glasses of wine with dessert taken off the bill. It was still over $100. We really really hope the tip we left was split with everyone who served our table.

The entire experience took nearly 2.5 hours. I would absolutely not recommend bringing someone here to celebrate their birthday. I mean, unless you really don’t...

I took business partners to Edgar’s for a food and wine paring dinner to celebrate working together and thank them for their business. An hour before our dinner they called to let us know they messed up the reservation so there was not a chef available to do the pairing. They said they would make the dinner “memorable” and help us pair wine when we ordered off the menu and all the food is “fantastic”. Unfortunately, it was memorable for all the wrong reasons. We were sat by a gentleman who said he was going to take care of us and tell us stories about the castle. He took our drink order, left and never returned. 30 minutes later they sent in a server who was kind and funny but was likely the clown they sent in to entertain us and distract us from all the mistakes that had been made. The server tried to serve us a bottle of $4.99 champagne ne instead of the bottle of sparkling wine we ordered. He tried opening the bottle with the label facing away from us and we asked him to show the label before twisting off the top. He hesitated then reluctantly showed us the label. We informed him that was not what we ordered, and we wanted him to bring the wine we ordered. He left and returned with the correct wine. We placed our orders for appetizers and dinner that was to come with salad or soup, and they did not ask anyone what they wanted with their entrees. When they delivered our appetizers, we asked about the soup and salad and then they took our preferences. There were no recommendations of wines to pair with any of our orders. The appetizers included a caprese salad of oversized cardboard tomatoes, mini mozzarella medallions, and a drizzle of balsamic vinegar, no basil, no flavor. Water was never refilled so we asked for carafes so we could serve ourselves. Then came the entrees, nothing matched the menu descriptions. One of the customers at our party was gluten free and they were made aware of the fact, and we were careful to order accordingly. Apparently, they had not been able to make the risotto that was on the menu, labeled gluten free, and in several of the dishes we ordered. They did not inform us of the fact that they did not have this to see if we wanted to change our orders. So, they put down a big plate that had noodles in the middle of all the food right in from of her. We had them take it back to get that corrected and they must have removed the noodles and added rice. Unfortunately, this caused her to feel terrible after eating. They served some parmesan chicken that appeared to come out of a Costco freezer bag then microwaved placed on top of a bed of white rice then Prego was dumped on top of everything. All the food was lukewarm to cold. The steaks were not cooked as ordered and the scallops were overcooked and chewy. Everything was salted and peppered so that was all you could taste. This dinner took a total of 4 hours because the service was ridiculously slow. They may have been trying to make it seem like they were doing the food and wine pairing we made the reservation for originally. While the views at the castle are amazing, I would not recommend eating at any of their restaurants or planning any events at this location unless you don’t enjoy the company you are with, it was such a disappointment and not what we...

If you enjoy a steak, avoid eating at Edgar's! I ordered an 8oz filet mignon medium well and my boyfriend ordered the 16oz Delmonico rib eye medium rare. Both of our steaks came out well done. I was okay with mine as I usually eat steaks more on the well done side. But my boyfriend asked for a new steak because well done is way off from medium rare. As we were waiting for the second steak to come out we were both thinking that it was taking a lot longer than it should. This one came out even more overcooked than the first one! By that time, I was already done with my dinner. The waitress was nice and we know she doesn't cook the steak, but she just kept standing there telling us she didn't know what to do. They ended up cooking it a third time and we were told the manager went behind the line to personally cook the steak. The server brought it out and told us it was cooked to 108 degrees, which is way under what any steak should ever be served. According to the FDA, a steak should be cooked to 145 degrees, which would be considered medium. Needless to say, it was raw. By this point we had been there for over an hour and a half and were done and tired of sitting there without the right food. A manager never came over once to talk to us or apologize. I even mentioned to the waitress that I was surprised the manager never came. She told us that the managers were too busy. They tried to give us dessert which we told them no because we were done with the place at that point. They still brought out chocolate covered strawberries which my boyfriend doesn't even like anyways. They did take off the steak but for one steak dinner, an appetizer, 2 drinks and a side, we spent $100 and left annoyed and disappointed. Being a server at a fine dining restaurant, I know things happen, but this was never handled appropriately. The fact that a cook and a manager could not prepare a medium rare steak at a place that charges $42 for it is concerning. Also, no matter how busy a manager is, your guests should always be the number one priority and they should have came over to apologize. We both never really thought that the manager ever cooked the steak because if they had the time to go behind the line, then they should have had the time to come out, deliver the steak, and speak with us directly. This was our last night visiting the finger lakes and it was supposed to be our nice dinner out. It was a terrible way to end such a great trip. Needless to say, we will not be returning to this restaurant next time we are in the finger lakes and we will be sure to tell anyone we talk to, to...