Burger King — Restaurant in Town of Glen

I was at the location in Fultonville, New York for breakfast. I had a deal that included a small coffee. I simply asked if I could substitute for a soda. She said they would charge me $.60 for a soda. I said I did not want to buy a soda for $.60 And then I asked the manager why couldn’t they swap it out and she got very short and rude with me and it escalated from there she was very nasty. Her name is Jessica. She is very unprofessional. I took a picture of one of the employees dropping cheese on the floor and Kicking a tray of buns that were sitting on the floor out of her way. They were all very rude to me. All I wanted was a soda instead of a coffee and they were nasty. I will never come back to this location again and I hope you find somebody to take care of that...

So I go to this BK all the time. I have a 15% discount card that they have taken ever since I started going there. Tonight I went there and the girl working the window (Kayla) I think her name was told me she can’t take the card. Then she wanted to argue with me about the location of the Kingsboro avenue BK in Gloversville, when I helped build it and know exactly where it is. She proceeded to tell me that the Kingsboro ave BK was the one on 5th avenue in Gloversville. It is what it is but, I probably won’t be back because of the...

I had a terrible experience with the Burger King app. I placed an order and received the wrong food. When I complained, they only refunded half the amount as a credit instead of fixing the full issue. To make things worse, the app stopped working, so I couldn’t even use the credit, and by the time I tried again the offer had already expired. This is completely unfair and shows very poor customer service. If Burger King values its customers, they need to fix their app and provide proper refunds instead of making people jump...