At a glance I can understand someone wondering why 1 star when everything else is highly rated. This place was selected strictly because it was along the way home and people in the group were getting hungry. The food, limited for the day because there was no cook and they were open just for the game. According to the waitress the owner was running the kitchen. After placing our order for our group, all but one of us had to leave the table for different reasons, I had to take a call and could not hear inside for it. When I came back to the table there was a tray of wings at the table. We had ordered wings and never being here before we presumed these were ours. Why else would they be placed at our table? Turns out someone messed up in the kitchen when the waitress cam out with our wings. We were told we could keep the wings at the table since they would be tossed in the garbage otherwise. Initially we were told they would be free since we hadn't ordered them and the kitchen had made the mistake not us. Half the group left after they ate as they had an additional stop on the way home and wanted to get there quickly. They paid their check and left. Here we are enjoying our wings and pizza close to getting ready to go and the waitress comes and says the owner is pissed that we are getting free food because HE messed up and could we pay for part of the wings at least. I have worked in restaurants where owners have been like this so I know if we said no then it is VERY likely that this would have been taken out of the waitresses pocket instead even though SHE wasn't the one who brought them to the table. Waitresses get screwed over enough so we agreed to pay for some even though we DID NOT ORDER THEM. We tipped the waitress and I gave her some insider info as well as a decent tip. I don't care if this is the only location open when we come through the area again, and we regularly do, we will NEVER STOP HERE EVER AGAIN due to management. I don't care if the place gets sold we still will not come because of the jerk in the kitchen who doesn't know how to...
Read moreOn 7/26/2025 four adults and a infant was seated by the owner at 5:30 pm. Wait staff walked by our table for 30 minutes. Jenna the waitress asked if we had been helped we replied no she said I will help you then I will be right back. Ten minutes later took our drink order, 15 minutes brought the mixed drinks and said sorry the bartender walked out so hope they are correct. I said please take our order before the table of ten place their order we have been waiting long enough. She said my ipad died and wrote our order on a napkin. The owner came out and took the order for the table of ten. The waitress gave the salad bar for free since waiting so long on the food, realized she did not bring the shake that was ordered or the lemonade or coffee. Returned with the coffee and lemonade and stated machine boke to make a shake. Gave the drinks for free. The table of ten was served their food and we still had not gotten ours. The food finally came to our table 2 hours later. We do not eat until the entire table has their food- called manners and we came to dine together. The food was tasteless, cold, simply gross. I spoke with the owner and she said I guess my order got in first. Jenna is a super hard worker! Will never eat here again.!!! Rude, Rude,...
Read moreWhile vacationing in the Tomah region of Wisconsin, my wife and I brought our two kids to The Pines Restaurant for dinner for their advertised BOGO smoked wings on Wednesday.
When we walked in the place was moderately full, this resulted in a bit of a wait time for our food. The staff was very friendly and accommodating, continually checking in on our table and giving us updates as our food was being prepared, and with a popcorn machine available, it was easy to work through. There was also many games and activities for the kids to be preoccupied with. All that being said, the star was really the GREAT FOOD!
Our whole family's agreed that the food was delicious! I can personally attest that the SMOKED WINGS were some of the BEST I have ever had! They have a number of different sauces for you to choose from, but in this reviewer's opinion, leave the sauces on the side, because the wings are delicious as they come!
Overall my family left full and highly satisfied with our service and meal! If you're ever near the Warrens area of Wisconsin, especially on a Wednesday or a day with their other smoked meat specials, you ought to make this a place...
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