Spring Lake Winery & Ristorante — Restaurant in Town of Lockport

This place will not even have the decency to discuss a small issue with a booking. My stepdaughter is trying to book a wedding when they change the venue without letting her know. My goal is to let her have a nice dinner there, but I am unable to talk to anyone involved. They are refusing to refund or even discuss options. I work for a multi million dollar business in Naples Florida. I talk to every single client in order to make them happy with the decision they made. My choice would be never book an event here again. For some reason, the owners will not contact me. Will not email me will not even acknowledge the presence of my concern. FYI, please never book an event here if you are not 100% sure they will be honest.

I have also written

To whom it may concern, my name is Paul Hausbeck. I gave my stepdaughter $2500 deposit to book a wedding at your venue. I understand there's been a lot of issues and things aren't going quite the way they should go. I'm just verifying that she has that date and that we will be able to have booked that facility for that date. We have decided to utilize the deposit as the dinner plus whatever else we may spend. I was truly hoping to resolve this in an adult fashion. But so far I've not seen understanding, compassion nor good business sense. A contract works both ways!  i deal  with multimillion dollar contracts every day. I understand business but I also understand $2500 is not a hill to die on. We will be there. Thank you!

PAUL HAUSBECK | designer/project manager |

now I have not heard word one from anyone from this establishment. My goal is to make sure that she still has the venue. and that since we’ve made the deposit, we would like to utilize it if they refuse to refund the deposit. From what I understand, I’ve heard this is happened before it’s a shame. A small business can't treat unsuspecting young people this way. It would be nice if the owners would at an absolute bare minimum contact me to have an adult conversation, and come to a resolution, but it has been months now with no resolution. So it’s time to let people understand the true colors of a small business person that is not interested in negotiations, just wnting to draw a line in the sand. I will not be giving up this crusade to protect stepdaughter and other people from being taken advantage of. But unfortunately, we live in a world Where everyone feels their correct And sometimes we just need to talk. No one should be hurt. This is not vindictive. This is strictly Informative. I’m sure the venue is a very good pleace And sometimes people wake up on a bad side of the bed And want to prove their point. But people have lost businesses friendships Relationships and self respect over proving a point. Thank you for reading this and I hope it helps. Paul

Now I get this from a hack attorney, I want the date that we booked and will settle...

I had my bridal shower here last month and although the winery has a beautiful outdoor atmosphere, and delicious food, the owner has very poor communication and is not pleasant to work with. Spring Lake used to have an event coordinator who was very nice and responsive; however, I’m not sure what happened to her, and then Tamre took over. My matron of honor had to constantly follow up on emails with her, as she would not respond. We had asked to use the projector to display our engagement photos and again, she was very unresponsive on that, besides telling us the cost, of course. On the day of my shower, I was in the back room showing Tamre’s staff how to get the photos to display on the projector - it was rediculous and poor planning/customer service on their end, yet they still charged us for it! The staff was taking wine tokens from my guests, as well as me, before they even had their wine and were removing unused tokens off the tables before anyone had an opportunity to use them, since they were already paid for! The seasonal caramel apple sangria was a disappointment, it was watered down, and tasted like cider with no alcohol. As soon as the clock struck 2pm, Tamre and her staff were like a tornado going through the shower removing things from tables, it was not a welcoming environment that was for sure...but she had the nerve to quickly say she’d take all the wood slices we hand cut for our mason jars full of flowers (unreal...coming from the woman who was quick to charge for a projector of photos that I had to set up myself, as the bride). In the end, the rush to clear our tables was not to set up for another event, but to simply get the football game on the big screen - thanks for the rush, Tamre. She was so unappreciative of our support to her local business! My mom and I for some ungodly reason decided to go for lunch a few weekends later (because like I said, the food is good and the environment is nice), and again, there’s Tamre up front and center saying how she could not serve us lunch because we didn’t have reservations. You’re an outdoor facility! We would go sit in the grass for god sake with our lunch...AND after we just spent over $1,000 for an event, you couldn’t serve us? Such GREAT customer service isn’t it?! Needless to say, I will never go back, nor will any of my family or bridal party because they were just as disappointed in her. I guess it’s a good think the Niagara Wine Trail drooped...

I regret ever signing a contract to do business with these people. They are so completely unprofessional and never respond in a timely manner. After signing a contract to have our wedding at their venue they changed the entire look by enclosing the space. When we stated we didn’t like the new look at all and that we would like a refund they had me meet with a female owner, Tamre. She was very nice in person although she never responded to my emails asking about final cost for renting their estate house when I booked the venue. She told me that they had refunded others in the past and that she didn’t think it would be a problem considering the situation. She also mentioned another bride who was looking for a refund! I asked if it was for the same issue and she said no it was something else…sounds like they have multiple dissatisfied customers despite this 4.6 star review. Makes you wonder. I received a contradicting email when I asked if they had reached a decision (since no one reached out to me after the meeting of course). They told me it wouldn’t be fair to others if they refunded me. I asked if I would need an attorney because no one was willing to work it out and come to a solution that we all agreed on. I immediately received a phone call from a male owner Dominic who was aggressive and talked over me from the very start. I walked away from that phone call shaking. He screamed at me and told me I had no clue what goes into running a winery…I’m not sure why I would have a clue about that or why I would need to since I don’t own one. I’m also not sure how that is relevant to the situation and it seems like they are really hard pressed for that deposit money. They are refusing to let us cancel and be refunded anything other than 250.00 out of the 2,500.00 we paid for a deposit so at this point we’re forced to do business with them. Their contract states it is transferable so we’ve been asking for weeks now if we can just have a bridal shower there. A bridal shower will cost less than the deposit but that’s fine they can keep the remainder and we’ll still walk away with something. Sounds like a reasonable solution to us but of course we can’t get a response. I wish I would have read the other negative reviews on here before ever going to tour their venue back in August. I would warn anyone who is considering doing business with them to...