KFC — Restaurant in Town of Macedon

First off, I know this place just opened and they're probably still shaking things out. That said, I think that the people who take the orders at the front counter should at least have some communication skills. After standing in line for 15+ minutes the girl taking my order was incoherent. I had to keep asking her to repeat and lean in. I was looking for a bucket of chicken, dark. She said there would be an extra charge for that. I told her that the website had the same price for dark or mixed. Then she asked me original or crispy. After I replied, she told me they were out of dark meat. That made no sense. I told her that's what I came for and she just kind of shrugged. When I went to leave the line of cars for the drive-through was all the way around to the entry doors. So I found myself stuck in the drive-through. While waiting another employee came out so I asked her if they were really out of dark meat. She said they were, but were making more, so by the time I order it should be ready. At this point I was stuck in the drive-through traffic, so I decided to continue. It was 30+ minutes to get all the way through. The chicken wasn't bad, but the legs seemed like they were missing some of the meat/coating. I'll try again later, but be prepared for a wait if you're there between 4P-6P. My neighbor went after 8P and said he was about 10 minutes going inside.

UPDATE: 04-30-2022 I gave this place another chance...I ordered the same thing, a bucket of chicken, dark meat only. I got mixed instead, after a 30 minute wait....

I ordered an 8 piece family bucket and a 20 big box nugget meal at the drive through. They were out of breasts so I subbed legs and thighs. They repeated it back, all good. Had to wait an obscene amount of time but I understood as they are always short staffed. Im asked to pull through to a parking space which I graciously obliged. Waited for my food. The person brings it out, repeats my order, I say yes. I take it and drive home to my hungry teens. Get home, i recieved a 6pc bucket of chicken and no 12pc nuggets. Called twice and no answer. Had to drive all the way back. Stand in line. Tell the drive through lady as she walked by that they forgot 2 pics of chicken and the whole 12pc nuggets. She apologized asked another lady to get it, that lady asked if it was 1. It became a whole thing 🤦‍♀️. Then another lady actually got it and brought it to me. No compensation for the mess up, nothing. I'm sorry only works for so long. This kind of stuff has been happening since they opened in Macedon. I over look the shortage on products, and even the long wait times. But this is the 2nd time I've driven home and had to go back for the rest of my order. It had been 3 months since I've been. Nothing got better. Very disappointing. I'm curious to know if it is a training issue, associate issue or a...

The wait is always terribly long. The first time I went here they forgot my daughters meal so I called when I got home, 25 mins away, and they offered for me to get a replacement meal the next day. The second time I ordered from here I knew to check the order to make sure everything was there and correct and thank God I did because my fries were missing and my 2 piece extra crispy white chicken was really a 2 piece soggy dark chicken. When I went inside to address this, they also forgot someone else’s fries too (I suspect they didn’t have fries cooked so they tried to serve without them hoping no one noticed because the fries were just coming out of the fryer as I was waiting & I was the only customer that had received their order in 15 mins). Also, I originally asked for a chicken sandwich with no Mayo & it was rang up correctly, but at some point they had to fix the sides they rang up and forgot to add “no Mayo” so when I asked before getting my food if it had no Mayo, one of the employees raised her voice and shouted “she didn’t order it without Mayo” without realizing the window was open so I could hear her and without realizing it was one of her coworkers mistakes and not mine. This place is completely disfunctional. If you decide to go here, make sure you check your order...