Dunkin' — Restaurant in Town of Marcy

I go to this Dunkin every day & get the same coffee… my coffee was ordered with milk instead of cream.. I order on the app mind you I have no wallet with me bc it’s already paid for… the MANAGER legit made me reorder and call customer service to get a refund for the other drink… I was so frustrated that they wouldn’t just make the right coffee as a loyal cx and not having my wallet.. I go get my phone and place the order JUST for the manager to make it while I was placing the order & told me not to worry about it!!!!! This is how the situation should’ve been handled in the first place! Now I don’t wanna go back to that store I go to every morning!!! Horrible...

Went through the drive thru. Shoulda known better but thought with everything going on with this Pandemic, I wouldn’t go in and touch a bunch of stuff and then have the employees forced to disinfect everything I touched. Ordered 2 coffees along with breakfast sandwiches and wraps. Coffee, creams and sugar. One with extra cream and extra sugar. Coffee is Terrible. No flavor. Tastes like water. Looks like dark runny milk. And there is no sugar. No sweetness. One of the worst cups of coffee I’ve had in my life. Now I remember why I’m not a fan of Duncan. Can’t ever seem to get coffee right. It’s really simple. Won’t...

I wish I can give a higher rating because the customer service was fast and pleasant. They were EXTREMELY nice and the worker even gave me a compliment at 7:13 on a bad morning. But unfortunately they gave me a bacon croissant instead of sausage and normally that doesn't bother me but I don't like bacon. My tea refresher is good but I got my bf a "med iced caramel coffee" and it came with no cream or sugar, it was black with 3 pumps of caramel. I do not drink coffee so I left without knowing and he said he has never received a coffee like that. The other location on Genesse is better and ask "would you like...