KFC — Restaurant in Town of Massena

Z E R O S T A R S * Staff couldn't have cared less and showed no consideration for any of the customers. I went in and ordered tenders and fries. Very simple order. Was told it would be a few minutes. As I waited for almost 15 minutes, I watched most of (but not all) the staff screwing around, throwing food at each other, behaving in the most unprofessional manner I think I've ever seen. They knew I could see them and didn't care. Finally, a guy comes out to the counter to tell me that they actually dont have any tenders right now, and that if I wanted to wait, they could take some out of the freezer. So I asked how much longer I would have to wait, and was told "just" another 10 minutes. I said fine, because it was for my 9 year old son. After a total of 25 minutes, I got my food. The tenders were actually amazing. But the fries were so disgusting we couldnt eat more than one. They were dry and crusty, with no potato inside. This place needs a complete overhaul as far as the staff is concerned. It's absolutely disturbing that, immature, unprofessional and hygiene lacking, people are...

This location is notorious for getting your order wrong. For the past three times I've ordered here, my order has been made wrong. It doesn't matter if I order at the counter, the kiosk, or the mobile app the employees always get my sandwich wrong. Each time I've ordered, I've gotten the spicy chicken sandwich combo meal without pickles. Every single time, the pickles would be left on or the spicy sauce would be replaced with regular mayo. Normally, I wouldn't even bother writing a review, but at this point it needs to be addressed by someone. Most times there isn't a line, I try to be as pleasant as possible, but dang man, can y'all just get my order...

Placed a mobile order, when I arrived for pick up I was ignore by an employee hiding by the sinks playing on her phone. It was very obvious she was not attending other work related matters as I could hear a video playing. When she finally came to the counter so I could receive my order she addressed me by saying “yes?” In a very poor manner regardless of being friendly on my end. When I left and opened my order in the car I was missing multiple parts of my actual order, and was given no silverware even though they have none available on the other side of...