Kim's Gourmet Pub — Restaurant in Town of Merton

Hands down, the worst restaurant experience of the year. I get being short staffed, but no excuse for what happened tonight despite the owner's attempt to do so. Took a while (10-15 minutes?) before the waitress even came to our table. We told the young lady not to worry about it. We get it sometimes it happens. Placed orders for drinks, an appetizer (garlic asiago dip), and our meals. Took a little bit longer and a glass of beer for my son and my 4-beer flight arrived (without the homemade chips that were included on the menu). Another couple of minutes later, my wife's sangria is brought over.

OK.........now the almost 50 minute wait. Two soups arrive (still no chips or the appetizer). A couple of minutes later, my wife's side salad is delivered. Didn't have a chance to finish the soup (seemed like the French onion soup was watered down to make it stretch), and the waitress shows up with two dinner plates, one we had ordered and one that we had not. She takes one back and leaves the other at the table. (We think she brought the order to the wrong table and left one meal that matched.) After waiting another 5 minutes, the promised chips and appetizer finally arrive - still no other meals and mine is sitting there as I hoped to eat with the rest of my family. The rest of the group encourages me to eat while the food is still warm.

I'm completely done when two more meals are delivered 24 minutes after mine (I did time it). And, the waitress now tells us they are out of the lasagna my wife ordered. So an hour and a half after ordering, one meal already eaten, she asks if my wife would like to order something else. Nope. The salmon salad that my daughter in law ordered (because she has really enjoyed it when she had ordered in the past) had charred salmon, wilted greens, and was horribly overdressed.

The owner eventually did come out of the kitchen where she was doing the cooking and apologized and said they would make things right on the bill. Waitress brings the check, and tells us that we would be charged for the lasagna (you think) or the salmon salad and the drinks (a glass of beer, a 4-beer flight, and a glass of sangria) would be comped. Even so, there on the bill is the charge for the beer.

Just an unlucky night for us? Don't think so. Another table encouraged a newly seated table between us to leave as they were also waiting a loooong time for their food. We also watched as other potential patrons left the restaurant after waiting to be seated and no one even came to greet them since the servers and hostess were all in the kitchen,

I see lots of other positive reviews on google for Kim's and for my son and daughter in law it was not their first visit here. For my wife and I, it was our first and last. There are too many good dining options in Oconomowoc to risk having another...

LOVE ❤️ LOVE Kim's G.P! We had to book a special 'Life Celebration' dinner after my father-in-laws memorial. It was the Holy week of Easter; family were flying in. We were on a tight schedule. I messaged Kim's thru FB, on a day that they were closed. Surprisingly, I received a call back, shortly after my reaching out to her. What a delight. We planned open bar & letting guests order off the menu. She told me 'Not to worry, I'll handle everything and I'll be there to take care of you". She did not disappoint! The pub was beautiful! The service was top notch. The food was incredible! Every guest raved about their order. From assorted tacos, to pub burgers, gourmet pizzas, apps that were rich and delish! We had invited the Vets/Honor Guard who gave the 21 gun salute. We promised them geat food and drinks. But they didn't want to impose and went to a local bar a few blocks away. I asked Kim if she delivers, she replied 'No, but we will for you'. Kim and Kimberly delivered EIGHT assorted large gourmet pizzas to the Veterans that assisted at the memorial, so that we could thank them. My husband and I are so thankful from the bottom of our hearts for such wonderful care from each of the team members. The Chefs are talented and are definitely responsible for any weight gain after that visit. 😉. One of the Vets popped in to thank us for the pizzas, it was a huge hit and the employees and patrons of the competing bar... couldn't decide which pizza was best. I asked Kim if she had time to fix up a to-go bag of desserts for the Vets to take back to the VFW. She was like a fairy god-mother. Every wish and need for taking a heart-breaking day and turning it into a celebration, was done by the team at Kim's. If you have a celebration and need a lovely place to host it, this is the place! And, I can't forget to share, they have incredible ice-cream drinks! We ordered a round of the salted Carmel bourbon ice-cream drinks, pure perfection! Mine was stolen by our 92 year old aunt, she thought it was divine! Don't let the word 'Pub', in the name scare you, the food is mouthwatering, elegantly served, priced right...pure...

Awful. Waited 55 minutes for our orders of four dinners, including one fish fry. At about 45 minutes into the wait, the waitress said the cook had just told her "30 seconds." Well, 10 minutes later, everyone's French fries arrived cold and the color of espresso -- way overcooked, then left to sit. The shrimp sandwich was inedible, with shrimp so overcooked they had the texture of rubber. The roll for the sandwich was raw on the outside and charred on the inside. The lettuce on the sandwich was completely limp, like lettuce that has stayed in the fridge for too long, and the tomato slices were slightly slimy and almost colorless. The mac and cheese for the kids was the only thing that arrived hot to the table, but it had literally no flavor. It was macaroni floating in a bowl of cream. The kids' grilled cheese sandwiches were cold and rubbery from the moment they arrived. No cole slaw with the fish fry; I guess they forgot it. Rye bread was dry. Drinks were watery. To top it off, the women's bathroom was out of toilet paper.

This was our second visit to Kim's. The first visit was on a Sunday afternoon when only one other table was occupied. That lunch was okay, except for one slightly overdone kid's pizza and a burger that disintegrated as soon as you picked it up. All the same, we came back for the fish fry because their menu featured a particular beer that sounded so good, we decided to go back for a Friday fish fry and try the beer. Well, the beer is on the menu, but they don't actually have a tap for it. Besides that, the Friday evening crowd (at 6:00 p.m.) was apparently too much for them to handle.

Tonight, we ate the fish and the kids had their cold grilled cheeses, but the rest of the food that came home in boxes is going outside for the raccoons. Couldn't be more disgusted at blowing more than $60 for virtually nothing other than stomach aches for the whole family.

The menu is interesting and varied; it all sounds good, but they don't seem to be able to deliver on their promise consistently. Would not recommend and will...