McDonald's — Restaurant in Town of New Hartford

Double bill refund request.

User Write a complaint about McDonald's in Washington Mills, ny store number 2454. Paid double bill for a meal. Used the app to purchase a meal for my children.

Subject: Complaint about Double Bill for Meal Purchased via Mobile App

I hope this review finds you well. I am writing to express my dissatisfaction with the service I received at the McDonald's located in Washington Mills, NY, specifically store number 2454. On [May 19, 2023], I utilized the McDonald's mobile app to place an order for a meal. Unfortunately, I was billed twice for the same order, and I would like to bring this matter to your attention for resolution.

To provide you with more details, I placed the order through the mobile app at approximately 5pm. I selected the items I wished to purchase, made the payment electronically, and expected to receive a confirmation of my order. However, after reviewing my receipt , I noticed that I had been charged twice for the same transaction, resulting in an erroneous overcharge.

I would like to emphasize that I have been a loyal customer of McDonald's for many many years and have always appreciated the quality of service provided by your establishment. However, this incident has left me disappointed and concerned about the effectiveness of the payment processing system in place at the Washington Mills location.

In light of the aforementioned situation, I kindly request the following actions to address this matter:

Refund: I request an immediate refund of the overcharged amount to my bank account or as a credit to the original form of payment used for the transaction.

Investigation: I urge you to investigate the cause of this double billing issue promptly. It is crucial to identify and rectify any flaws in the payment system to prevent future occurrences and ensure a seamless experience for all customers.

Preventive Measures: I expect McDonald's to implement additional measures to prevent such errors from happening again. This could include enhanced training for staff members involved in the payment process or implementing stricter quality control protocols for mobile app transactions.

I kindly request your prompt attention to this matter, as I believe it is essential for maintaining the trust and loyalty of your customers.

I look forward to a speedy resolution to this issue. Please feel free to contact me if you require any further information. Thank you for your immediate attention to...

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