Blazing Bagels — Restaurant in Town of Newburgh

I was there yesterday for lunch. We arrived at noon. Ordered, had good service and a yummy meal. Then it turned from a casual bagel cafe to the Passive Aggressive Cafe. The vacuuming started - not a silent restaurant push broom but a full sound, loud vacuum next to our table...around our table...to the other side of our table. I was in the middle of a sentence and stared YELLING so my friend could hear me (and I'm loud just ask anyone). No apologies, no comments, no acknowledgment by the waitress (who was our server). A few minutes later, same waitress came by and said, in an irritated and impatient way "can you pay your check so (didnt catch his name) can close his drawer out?" We did. Next thing we know, the lights go out - no words just lights. This was around 1:05. At around 1:20 a different employee comes to the counter behind me and says, annoyed, "We're closed." We got our stuff together and walked out and no one ever said goodbye, apologized, thanked us for coming or any pleasantries at all. I checked the door it said hours were till 2pm. I checked Google and it said hours were till 3pm. This is apparently a new owner and they should learn how to treat their customers. Here's some advice: If you are closing differently than hours posted COMMUNICATE that at the beginning of the meal. Treat your customer as though you are happy they are there, appreciate their business and want them to come back. If you want them to leave, ask politely and with apologies. We arrived less than 1 hour before they started sending us signals to get the F out. Not cool. Will...

Won’t let paying customers use bathroom unless they are dine in. If I’m buying food from you, I should be able to use your bathroom. There are no other bathrooms nearby. Was in town for a baseball tournament with kids and we can’t use your bathroom, really??? Bagel was small and there was a long wait. UPDATE: Your snarky response just exemplifies how you treat your customers & everything I said. Too bad your “customers” you appreciate so much “ruined” the use of your bathroom. I was in town for a baseball tournament with my kids. Just cause my kids weren’t inside with my husband & I that doesn’t mean they weren’t outside. I’m a 40 something year old woman who needed to use the bathroom. Not a homeless person or teenager who’s gonna trash it. I get locking it, but if someone asks you for the key they obviously have to use it, and there’s no reason they shouldn’t be able to. Anyone can come sit down at a table to gain access to it. Also, your bagel was small & there was hardly any egg or meat on it. And yes, you were busy by time we left, but when we arrived there where a total of 3 people in...

The staff here clearly struggle with handling stress and it showed in their interactions with customers. The employees especially the women behind the counter taking orders was visibly upset and unprofessional, making the entire atmosphere uncomfortable. During a particularly busy time, instead of remaining calm and composed, the employees were openly rude and short with customers. I overheard the counter lady speaking poorly about customers and even the workers in the back. It was clear they were overwhelmed, but they had no ability to handle the situation with any professionalism or courtesy. It’s one thing to be stressed, but it's another to take it out on customers. The lack of empathy and poor emotional control really soured my experience. The customer service here is far below expectations, and I’m disappointed that such a well-known establishment could have such unhelpful and disrespectful staff. It’s clear that customer satisfaction isn’t a priority here, and I won’t be returning. I hope management takes this feedback seriously and works to improve their staff’s attitude and approach...