Arby's — Restaurant in Town of Oneonta

Friday night I placed an order at the drive thru for 2 meals, an order of large curly fries and a small Jamocha shake. The drive thru teller told me my total was $37 and some odd cents. I thought that seemed rather high. So I questioned him at the window and he said that is what the computer was telling him my total was. I paid the bill and was only handed back my card receipt, not an actual itemized bill. So I pulled my car forward while still not actually having received my complete food order and went inside (besides waiting for about 20 minutes already in drive thru line with only having two cars ahead of me when I first placed order---talk about slow service, but that is another whole separate issue!). I walked up to cashier inside and demand an itemized receipt and said that there is no way my food order could cost so much. He finally showed me my receipt and there it showed all these extra charges for one of the meals I had ordered. So basically I was paying almost $21 for a meal that should have been about $11. I told him they are scammers and I wonder how many people they do that too. While inside I noticed pricing discrepancies between inside menu boards with that of outside ones. I mentioned that as well. This cashier finally gave me a refund after being made aware of all of this. All I can say is BEWARE to anyone who chooses this Arby's. Definitely ask for itemized receipts to see that they placed your order correctly and didn't...

Yes, I know, Arby's is Arby's is Arby's, it's all the same food prepared the same way, blah, blah, blah.

Except it isn't. You've been to a burger place and it looks like an elephant stepped on your burger when you open it? Or it was put together with such utter disdain that more of the sandwich was on the outside rather than between the bread?

Well, that doesn't happen here.

The employees are always pleasant and patient, and what you order is what you get.

I'm not trying to play favorites, but I got a French dip and Swiss once, and when I got back to my office I found that I didn't have any au jus.

Next time I went back, not only did Shelby remember me, but she remembered that she had forgot to give me the au jus and gave me another sandwich for free! I hadn't said anything, much less asked for anything, so this came as a welcome surprise.

Great...

Place has been on the decline for a while but the food I received today wasn’t fit for pigs fries physically cold the soda tasted like a flavor I’ve never had before and the sandwich was just flat out nasty. Cheese didn’t taste like cheese the bread tasted very old. What’s sad is I have actually traveled to Norwich to get arbys just to avoid this location. I know what arbys is and I wasn’t expecting great food but you k ow it’s gross when it’s the first thing you’ve eaten all day and spit it out still and I wouldn’t even let my dog have any. Skip...