Salvatore's Old Fashioned Pizzeria — Restaurant in Town of Ontario

I have been living in the Webster and Ontario area for the last 15 years. Salvatores has been a top must stop for my family, and has been part of our rotation on a semi-monthly basis throughout that time. It is such a shame that some guy that answered the phone and replied the way that he did, which will make me stay away from my home Salvy's (County Line Rd in Ontario, NY) for all of eternity, and the whole thing may be petty, but it's solely based on principle alone.

Ordered a large cheese and pep pizza. Pizza was great, as always. Also got an order of medium wings. Now I would say that probably 75% of the time we order pizza, wings are included with the purchase. These wings were just off, plain and simple. It happens, I get it, who knows what is up. I called and informed this unprofessional human being on the phone and informed him of my tenure eating at this spot, as well as how much I enjoy the food. I informed him that the wings tasted off, and described that it sort of tasted and smelled like some "cleaner" or something. It was just weird folks. He replied, "well that's the first time anyone has called and said anything about our wings all day." That's fine, not saying anything is wrong with anything else you have served, but something is wrong with THESE wings. We eat here ALL THE TIME, and I have never tasted the food like that, it was just not right...don't know why or what, but it was just off. After reiterating this, he came back with "well I don't know what you want me to do but like I said our wings are fine." I came back with, "but these wings that we had are NOT fine, so what are we going to do?" "I don't know what you want me to do" he says. I asked him to "Make it right." He answered, "don't know what to tell ya bud."

I wish someone had a camera and took a picture of my face when he said that. Whatever....I don't write posts and reviews often, especially lengthy ones. Regardless, I told him that we will be going to Salvatores in the village of Webster and Walworth moving forward. I'm not trying to shame Salvy's, but the Ontario location just lost 3 birthday parties a year, 2 fantasy drafts with a combined 20 grown adult men, and countless Friday nights and any other random nights where I'm running around and getting a pizza is easier. Hey Ontario Salvatores, you just lost thousands of dollars from one customer of 15 years that was planning on calling you my home base for the remainder of my days. That's thousands gained for other pizza spots. The guys working on 12/14/23 around 5:00 PM may need a stern talking to. An order of wings for years of future service? Good job team! So...

I go into this small store and there's a girl vacuuming she looks over her shoulder and sees me. There's no one behind the order counter. She continues to vacuum. Eventually she stops vacuuming and walks around the back way and comes up to the order counter and asks if she can help me. I said are those the only two slices that you have available today and she said yes. Then the gentleman that I assume is cooking came out and said it I've got two in the oven right now that you can have two slices from. I said that's great because they were different than what was at the counter that it really didn't want. I asked the young lady to check a gift card balance and she seemed to have difficulty figuring out how to do that. Then I asked her to check my member points. After she found out what my account had on it she then went to the back and was looking all over apparently they must have a sign as to how many points equals what food is free for those points. So finally the cook comes up and shows her right where it is in plain sight. She told me the number of points that I had and said if you wait 19 more points then you get a free large pizza. Well that was really good of her to potentially upsell me and help the business to get me to come back. The pizza was hot and tasty and cooked well. Not underdone and not burnt like a lot of places have been doing lately. One of the reasons that I gave it only three stars is because I'm comparing it to the East main Street Salvatore's which has better customer service, more food options available when you walk in the door and ease of getting to. If you want a quick slices this is probably an okay place to stop at. Thought it was a little expensive because I got two of their slices with a 2 liter not major brand pop and it cost...

I decided to give this particular Salvatore's pizza three stars because the staff was very friendly and the restaurant was very clean; for a pizza place. My son absolutely loves pizza and is somewhat of a pizza connoisseur. I decided to take him here because I use to love the way that the pizza was prepared at their Dewey Ave. location in Rochester, New York. Well, my son and I did not enjoy the pizza because it was too greasy. They put too much pepperoni on the pizza and that plus the oil from the cheese made it too much grease. They put so many pepperonies on the pizza that there was hardly any empty cheese spaces. We all bought chicken wings. They were okay but nothing special. The best thing about the wings was the Boss sauce that was placed on them. The children wings were cooked a little too long making them a little too hard. I also thought that the food was over priced. A large pizza came up to $18.00 plus change. I add 10 chicken wings and my order was almost $35.00. I thought the price was extremely high considering I bought the pizza on a...