Our curiosity gravitated us here to try their ‘Wood Fired Artisan Pizza’ which they advertise as being cooked in a brick oven from Italy, it’s located right off route 303. There is ample parking, the restaurant entrance is through the Tappan Golf Center; a green and white awning is visible from the road. The aroma of fermenting dough was welcoming as we looked around for directions on how to be seated. There was a sense of chaos, patrons were helping themselves at the bar, while the bartender placed the dunked in water glasses on the counter (unwashed) followed by checking out patrons. There seemed to be one person running the show! I asked her what’s the process here, do we seat ourselves or wait to be seated? She replied with a smile, if you can find a table? I motioned that there’s a table over there (time stamp 18:45). She replies, It’s not clean, so you would need to wait a while. As we secure the table and wait a bit., the place was emptying out… I decided to help out and asked for cleaning supplies to clean our table myself. The seats felt greasy, let alone the table. She handed over a worn out rag and spray bottle, the rag felt dirty, it was saturated with dirt and oils, so I headed to the restroom to rinse it. It’s also worth mentioning that the soap and paper dispensers were thoughtlessly located so high that a child or handicapped person wouldn’t be able to reach them, and the sink I used had poor drainage, unfortunately, I didn’t have my phone with me to document it. The rag seemed to have never been washed / rinsed, so whoever was using it was just swishing dirt around; a perfect breeding ground for viruses, bacteria and parasites… yuck! At this point I became pretty vocal about how many cooks are in the back? Where is the rest of the staff? Why is she working the entire place alone? The Manager (instead of staying and helping) bolted early with a sayonara wave, leaving her without any help to single-handedly handle the duties of hostess, bartender, waitress, cashier and busser. By the time she was able to take our orders, the time was 19:15, she then returns at 19:30 saying “the kitchen is closed (even though they are supposed to be opened until 20:00) because the chef is “overwhelmed and stressed out”, I considered this a blessing in disguise, I think we dodged a bullet of food poisoning. The owner(s) should consider contacting the TV program ‘Bar Rescue’ and beg to be featured on the show so they can learn how to properly run a bar / restaurant. The place is small and was packed on one side. I saw other patrons come in, wait a bit, and then leave. My side of the room was empty. Can’t review the food, however, this place needs much improvement, commencing with cleanliness, adequate staffing, and organization. If you’re understaffed and overwhelmed, then put a sign up stating that you’re closed, or not accepting any more customers for the night. Not interested in...
Read moreDon't even bother going. We have been coming here since 2013. Loved it back then. About mid 2022 we had a terrible experience, and vowed never to come back. Tonight, decided to give it a try since it was reopened after "renovations".
#1 - I asked for a gin and tonic. They don't have tonic, despite being a bar, having gin available, and having Fever Tree ginger beer available. Fever Tree is known for tonic - you can't get both?
#2 my daughter asked for a seltzer with lemon. They don't have lemons, only limes.
#3 we ordered 3 pizzas, a salad, wings and nachos. Half of their menu is pizza. I ordered a margarita - they are out of basil. I said that's fine I'll still have it. The waitress says "you still want it with the glumps of cheese?"
#4 after ordering, she comes back 10 minutes later and says they only have enough dough for 2 pizzas. Again, half of their menu is pizza! And it's 7:20 on a Friday night - people are streaming in. How do you not have enough pizza dough!?
#5 the nachos were tortilla chips with cheese whiz
#6 the pizza was very over cooked
#7 the heat wasn't on so it was freezing
#8 one waitress for the whole place (who is also the bartender). She was very nice, but we didn't get plates and asked for water, which never came.
I'm not sure what the closure was for, other than to pare down the menu drastically. They have a fraction of what they used to.
We...
Read moreWhen I visited, there were at least 20 customers in the restaurant — but only one staff member working the whole place. It was nearly impossible to order anything. I had to personally go up to the waitress just to place an order because no one came to our table for a long time.
I ordered:
Chicken wings – 6 small pieces for $16
Double Smashed Cheeseburger – barely bigger than a Happy Meal burger for $17
Classic Cheese Pizza – smaller than a single slice from Costco, but costs $16
Fries that came with the meal – literally 6 or 7 pieces, I could count them
Hot dog – just a plain sausage in a bun with nothing else for $10
Also had 3 beers. After food, drinks, and tip, I ended up paying $130.
Honestly, I felt ripped off. The portions were tiny, the prices were outrageous, and there was no care or value in the food. It left a really bad impression, and I’m definitely never...
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