Nicolino's Restaurant — Restaurant in Town of Perth

I discovered this restaurant by mistake almost 10 years ago. I was coming from Schenectady to Rochester and happened to stop here for food not knowing the area. It instantly became my favorite restaurant. The food and service were excellent! I moved to the area about 7 years ago so I was excited it was close and I could go more often. Every time I went, it was still the same with excellent service and amazing food! Unfortunately today, on Mothers Day, I learned the sad reality that the people that run this place are liarsa d cannot own up to a mistake like a good business should. I went there with my husband, daughter (2 yr old) and my mom. We were all so excited to be going here as it has been a little bit since our last visit. We made a reservation for the time they opened and were the third customers that walked through the door. Our waitress was awesome and we got our appetizer and salads very quickly. Then...after 1.50 hrs, and telling us our 'food would be ready soon" they finally brought it out. We were told a table of 16 people were ahead of us and that's why we had to wait so long. All the other tables that got there the same time as us were packing up and leaving. The table of 16 got there way after us, which makes no sense why they were served before us. At this point, with a 2 yr old, they don't wait, which is why I made the reservation for the first time slot. We had to pack up our food and take it to go. When we asked what the problem was they just kept saying "we reserve a couple hours for each party so they can spend time visiting and eating. " The truth? Either they gave our food to the other table or they messed something up in the kitchen and forgot our order. The worst part? Nope, it's not that this error happened, it's how they handled it. They lied about what happened and wouldn't tell us the truth AND they didn't try to correct the problem at all. No offering of a discount or a voucher for another time. No owning up to a mistake. They did say that next time we come in, let them know we are in a hurry and they will try to accommodate. Are you serious? How can youtalk to a paying customer like that? We just spentover $100 and this is how you treat us? I have never seen such poor service in my life. This used to be one of my favorite restaurants but I will never go here again with how we were treated. And on mother's day nonetheless... thank you for ruining our holiday and congrats on...

I have ordered take out from Nicolinos almost every week for the last year, and try to stop in a for a meal once every two weeks and normally love it- my wife and I have been customers for the last few years since moving to Amsterdam.

Yesterday, I dined with a group of friends, where we waited 20 minutes for our drinks, then after 90 minutes (we did get our starters and soup/salad), our waitress asked if we were ready for our entrees- and then said, "I'll let the chef know you are ready now..."

10 minutes later a server comes out to inform us that they had just run out of one of the specials, and that we needed to pick another. She then tells us that a desert would be comped for the person who had to make the substitution. 30 more minutes goes by, and entrees start to come out, of the 6 ordered, 4 come out, another 15-20 minutes pass before the last two entrees are served. We are then promised a round of drinks for our wait. In the meantime, one of us tastes our linguine and clams- and very quietly informs the server that the clams don't smell or taste right, and she dismisses the concern, stating that the clams come fresh from Albany each day. She asks the person if they would like something else, and her substitutes another appitizer as his meal.

2 hours and 15 minutes in, we begin asking for boxes and instead of waiting for the check, I hand over my credit card to hopefully speed up the visit- the substitute meal comes out with the bill/receipt.

It appeared that one beer was removed from the ticket, nothing else was adjusted.

After just over 2 hours and 30 minutes, we left, as the server never came back for us to discuss the bill or other issues.

I feel bad, as we normally tip very well, a few of us having worked in a restaurant before- we only left $30 on a $220 Bill- but the expirience was one of the worst I've had at a restaurant.

Maybe a bad night, maybe some growing pains- hoping they can straighten things out... I would normally give...

I honestly don't leave a lot of reviews for our local restaurants, don't know why, maybe because I know most of the owners personally, Well after eating dinner tonight @ nicolinos, I felt like I had to share our experience with the review crowd,, I always go to reviews when out of town, So it's a summer Sunday in Amsterdam NY and not a ton of choices for a nice dinner, so we decided on Nicolinos, the food and service has always been good, but tonight it was exceptional, our server Avah was great, smiley and happy while serving, We started with the house salad that comes with most entree's, I followed it with Linguini and white clam sauce, my wife had the Veal Picatta, she is the one that said this deserves one of my reviews, both meals came out hot and plentiful, my wife asked for extra Picatta sauce for when the angle hair soaks it in there's still plenty to enjoy.. my Linguini and clams came with at least a dozen little necks and a lot of everything, I was enjoying it and my wife said Omg, u have to try this Veal Picatta, cooked to perfection and well seasoned, we raved to our server and I asked if there was a new chef and she replied Torre, well she hit it out of the park, we done all over my,fla,and in between, id have to say the Veal Picatta was the best I have ever had and my wife 2nd's it, or she said it and I agreed lol,afteall she ordered it.... Both meals were exceptional but I will order the Veal next time in ... Dinner was very reasonable, 2 premium dinners with salad and a small load of bread, 1 glass of risking white wine and my water, was just under $65, I honestly don't care what it costs if it's good and it was absolutely delicious... Stop in and try some authentic recipes you will not be disappointed....we will return soon, here area couple of pics but they don't do the...