I have been going to Mount Fuji for years, and I’ve never had an experience like this one. I’m not one to write reviews, but this was just awful.
When we placed our order, we asked the waitress how much it would be for extra shrimp. She told us $4. We then asked how many pieces come in an order of shrimp, and she said four. So we thought, “Okay, we’re going to split the shrimp,” and I said, “Okay, three orders.” She clarified, “Three shrimp?” and I said, “Yes, three orders of shrimp.”
The rest of the night was great—the chef was sweet and nice, and the waitress was nice otherwise. We had a great experience other than what happened at the end.
When the chef gave us our shrimp, at first, we were confused because we received the same amount of shrimp as everyone else in the appetizer. But we thought, “Okay, maybe the extra shrimp is coming with the dinner.” When we asked, the chef said yes, so we moved on.
When our food arrived, we received three pieces of shrimp cut in half, which confused us. We thought, “Okay, we’ll just ask about it when we get the check.”
When we got the check, we called the waitress over and told her we were confused about the shrimp because we only received a couple of pieces. She said, “Oh no, that’s right. Shrimp is $4 per piece.” Of course, we were in shock and confused because that was not what she originally told us. We tried to explain, and she agreed, apologized, and said there must have been a miscommunication. We completely understood and were still going to pay because we ate and enjoyed our food. Then she said, “I will take two of the three shrimp off.” That was great, and we were fine with that. We even apologized for the miscommunication.
Then the problem started.
The manager came over with our check, walked up to us, and immediately had a rude attitude, saying we were wrong and asking how we could even think that. We started to explain that when we asked the waitress, this is what she told us. The manager then said, “That’s impossible. You must not have any common sense.”
We stopped and said, “Excuse me?” because we had already established with the waitress that it was a misunderstanding—she simply didn’t understand our question in the beginning.
The manager continued, saying, “Why would you think shrimp only costs $4? One shrimp is obviously $4.” Then he doubled down and told us again, “You must have no common sense.”
Never have I been unnecessarily insulted like that. The manager never even tried to hear our explanation. We never asked for anything to be taken off our check—we would have paid the full amount even if it wasn’t. The waitress saw the mistake and offered.
Instead of handling the situation professionally, the manager came over ready to argue and immediately started insulting us, telling us we had no common sense and that it was stupid to think shrimp would be that price. After insulting us, he walked away. Luckily, our waitress was kind enough to apologize, and we apologized to her as well because we never meant for any of this to happen. Mistakes happen, and we originally just wanted clarity.
It wouldn’t have been a problem at all—our waitress was super apologetic and kind. However, the manager has completely ruined this place for me. I’ve lived five minutes away since I was a baby, always going once or twice a year. But after that treatment, I can’t recommend this place to anyone.
Never would I imagine being treated like that by an employee when all we did was ask a question about our check. Insulting customers unnecessarily is never okay, and I don’t know why that manager thought it was.
I’m terribly sorry to the waitress—we simply had a misunderstanding due to a language barrier. But being insulted by the manager was not right.