My fiancé and I order food from here quite frequently, and usually we have no issue but last night was a different story. We ordered a general tsos combo and a sesame chicken combo along with steamed dumplings. The dumplings were fine. Our chicken was not only burnt and old, it was literally the same general tsos sauce on both instead of the peanut sauce, with sesame seeds thrown on top of one. The broccoli was so old it was wrinkled and dry. When I called to complain after throwing up after one bite, the woman on the phone was incredibly rude saying how it was impossible that I had those issues, basically discrediting every issue I had. When I asked for my money back, she would only give me a credit for our next experience there. Which honestly I will not be going back. Also when I say the charges on my card, and compared them to the menu they have posted online (again being told their menu isn’t online even though it is listed here lol) im basically berated by the same rude woman yet again. I don’t mind a price increase, but maybe they should not lie and blatantly treat their frequent flyers like absolute trash. Thanks for the food poisoning, lee sun. Your establishment is absolutely disgusting anyways. We use to order from you every other week, but not now. Really disrespectful staff, and really piss poor food. I’d rather eat the gum off of the bottom of my shoe than ever to return...
Read moreI have, three times, tried to order food to go while driving , my order is broccoli and tofu. first time When I get there it is not ready because they weren't sure what i wanted... the other times they called me back after 15 mins of so to tell me they aren't clear on what i want… my order is always broccoli and tofu. So today I went In Person to order … a very sweet boy is at the counter. And a slightly older sister I presume. … I ask for a large broccoli and tofu to go. He doesn’t respond. repeated myself a couple of times and he still didn't say anything…the customer beside me didn't seem to know what was happening either .. it was frustrating. so i left. i know the owners stated below he said he couldn't hear me... fair enough, then say... sorry can you repeat that, something, so i know what you need from me to make this order happen...i realize i am the common denominator in this, but all i know is i have ordered from Lee Sun for years and the previous owners never had a problem with my order....they knew me and would always say "broccoli and tofu?" what size?... and that was it... i guess these are new owners and i wish them the best but i still would love another Chinese spot to open up near west sand lake so we had...
Read moreWe moved to town a few months back and were surprised and excited to find local Chinese Take out. That excitement quickly dwindled after our first order. The flavor is always off, and our signature orders, combos (main dish with a side of rice) are more rice than the main dish. Everywhere else you get a combo it’s 1/4 rice and 3/4 main dish, but here you pay $9.00 for 3/4 rice that they hide under the 1/4 main dish. My parents ordered on their way home the other night and the lo mein was rancid, it tasted like fish. Neither of them could eat for the rest of the night. My mom went out of her way to bring it back and share her concerns. The owner mocked her when she told her it was rancid and said “Oh was it too yummy?”. When my mom persisted it was rancid she slapped a $10 bill on the counter and stalked off. This establishment is shabby in every way one could be. I would recommend driving the added distance if you really want Chinese...
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