Dunkin' — Restaurant in Town of Schodack

I go to Dunkin donuts every morning ( usually north greenbush or Latham depending on where I'm working that day) and order the same thing, a small iced caramel coffee. The staff is always pleasant ( even if the drink is made wrong). Today was my first time coming through this drive though and I had the absolute worst experience I've ever had at a Dunkin donuts. Immediately the woman taking my order was rude and short with me. Then when I came up to the window I could hear the woman asking the other employee if it was supposed to be iced or hot and she said very loudly " I don't care she's getting hot" but I had very clearly and politely ordered an iced. She went to handed it to me and I said nicely " I'm sorry it was supposed to be iced" . This Woman gave me the nastiest look, then w and I tried to tell her politely what I wanted In the drink to make sure it wasn't made wrong again and she snapped at me saying " no I got it" . She then up charged me an extra 50 cents for no reason. I get this same drink every day and it's always the same price. When I tried to ask her why she was charging me more and she just yelled in a very nasty to e " because that's what it costs!". I was going to leave a tip like I always do but I didn't today. I will never ever go back to this Dunkin donuts and I think they need to take a very serious look at their staff and do some retraining or get rid of them. There was absolutely no reason for that woman to be so nasty to me. I'm always very friendly and polite and she was miserable from the start. I am really disgusted. If I had time I would have gone in and talked to a manager but unfortunately I didn't...

I would give this place zero stars if I could. I ordered a blueberry pomegranate refresher which was made wrong through the drive-through so I turned around and came back inside and was very nice. I simply stated that there was no coconut milk in the refresher and just asked that they add some coconut milk. Who I am assuming was a manager because of the different colored shirt was kind of rude and told me that I ordered It wrong because it either comes with coconut milk or matcha tea that they don’t know what I want I have to be specific. But I didn’t order a green matcha tea so obviously there should be some coconut milk but whatever, then she tells me they can’t put coconut milk in my drink because I already touched the cup. Completely gave me the wrong food.. my advice would be to save your money as I will be and go somewhere else. This seems to be a reoccurring problem...

I waited for 10 minutes in a drive thru which wouldn't of been a big deal except the guy in front of me in line was only waiting for his $3 in change. Really, it took 10 minutes for that. Also my coffee was ice cold like the burner was off for the past hour. My sandwiches were pathetic--- the egg wasn't in the wrap part. Can I get my money back? I normally never complain but this was just awful. Wrote this exact post above ^^ on the Dunkin FB Wall. They told me to call the 1800 number. I called and talked to someone. All they can do is pass on my information because it is a franchise store and they told me the owner would contact me. Still nothing from him/her. I will never go do this...