Mariachi de Oro Mexican Grill — Restaurant in Town of Shelby

I sent a message to this restaurant via their website but haven’t heard back. It’s been approximately 36 hours. Maybe this review will get their attention.

I order from here quite often. And I ALWAYS wait longer than anticipated. I even get to the restaurant late for this reason. I normally don’t mind because the food is always delicious. The other night i was told via text my order would be ready by 5:51. I arrived at 5:56. It took about 7 minutes to have anyone address me or the several people in the lobby. The hostess said my food was not ready and it would be right now.

I sat there and waited until 6:20, nearly 30 minutes from when the food was supposed to be ready. I asked a different host if my food was ready yet and that it had been about 30 minutes since I was told it would be ready. He disappeared into the kitchen and a third hostess/server came out with my food. As I handed her my card to pay, I asked her “has this been sitting out long?” She assured me saying, “no, not at all. It’s just that we’re very busy.”

Once I arrived home, which was only a 6-min drive, I quickly realized the food had, indeed been sitting out for quite some time. The burrito was lukewarm, they didn’t provide the same amount of chips, as they always have provided in the past, and my food (Chico con Chico) was almost cold, difficult to cut, and extremely chewy. It has been sitting out on the counter for at least 20 minutes.

Like I said earlier, this place is notorious for telling you your food is ready at a specific time, and it always comes out late. And I usually don’t mind to sit and wait. I’m usually a very patient person even though I could be doing something better with my time. However, to blatantly lie and serve cold food that would be better served to a dog, is unacceptable. What did I just spend $32 on?!?AND to disregard the complaint sent via their website?

Can’t say that I won’t eat there again because it is the only Mexican in town, and they are very good. However, going forward, I will be requesting a table and I will sit there and order takeout and wait until it’s been presented appropriately. Maybe using table space for a takeout order will get the staff in line and me out the...

I was traveling around local high schools in the area for work along with several coworkers from other colleges. We had a break in our day, and decided to try out Mariachi de Oro Mexican Grill. We had high hopes, as reviews were high online and the food looked fresh and well prepared. Our expectations were not met, unfortunately, and we were met with hostile staff upon arrival. They were not accommodating to our group. 5 out of the 6 of us arrived, and they let us know we all had to be there to be seated (nobody else was there), and when the 6th individual showed up they would need to be seated alone due to their policy? To solve the matter, the 5 of us sat at the bar. We were treated terribly by the staff and their hostile attitude. They would not allow us to split the bill and gave no flexibility but rather told us no, that's the policy (even though we needed to be reimbursed separately by the different companies we work for). The girl taking care of us at the bar argued with us and was very rude. She said "i'm not going to argue with you". Asking for more than one chip basket for 6 people was met with a scoff and attitude. Any additional sides requested also were They were unwilling to help us at all and treated us like we were in the wrong for even being there. When an individual from our group asked to speak to the manager to clear things up she replied promptly no, they are not here. After minutes of back and forth, we had no choice but to pay 1 bill. Over 100 dollars for some mediocre food. Not worth it at all. Worst dining experience- do NOT recommend a company that won't even try to work with...

We were lucky enough to get out of the house on a Saturday afternoon. The wife and I both love Mexican food, so this is our first choice when we can make it work. I have known the owner Leo and much of his family for years. They are a terrific family, and it's no surprise they have been successful with their quality of food coupled with a solid work ethic! They do such an amazing job of making you feel welcome. Chips and salsa to start is very well done. We both got jumbo margaritas, one strawberry, and one traditional lime. They were giant, well made, and obviously the better deal if you plan on ordering more than one. The wife ordered Pollo Fundido and added beans to the rice. She loves chicken flautas and this is very close......if not better. Chicken was moist and flavorful. I ordered a taco salad with beef and also the chimichangas platter. One chicken, one beef. The taco salad was slammin...I don't know how they make their ground beef but it was the clear highlight of the dish nestled below the lettuce, tomatoes, onions, and guacamole. Fantastic. The chimichangas were also above reproach. Both were cooked and seasoned perfectly......with an amazing melted cheese sauce over the top of everything. We also ordered some tamales to take home, as it's a specialty only prepared on weekends. This was simply for late night and Saturday snacking! We also ordered an order of flan to split at home. Service was prompt, attentive, and friendly. If you want delicious, authentic food from an amazing Oaxacan family, get your...