Gaetano Pizza & Cafe — Restaurant in Town of Southeast

Two stars because although the pizza is actually decent, the service is sub par at best. I am used to getting my pizza from the Bronx and for upstate food it’s not bad. However, the gentleman who answers the phone and checks people out is beyond rude. No thank you when you hang up the call no thank you when you leave the restaurant. Last time my husband was there he crumbled the receipt up and then walks away without saying anything? I mean who does that? As a person who’s worked in the food industry before, I could never treat a paying customer like that. Lastly just tried to order a calzone over the phone and was told that couldn’t be done but instead we could get one that’s already from the counter that could get stuffed with what my husband wants in it? Ummmm what again lol so he’s not going to get a made to order one? I don’t know who’s running this place but the attitudes in there could all use a facelift. I rarely complain and won’t even go to write a review when the food is bad at a restaurant but I really can’t tolerate rude people. I work too hard to be treated like that. Guess we will have to venture to...

I only come here because my wife and kids for some reason like their food. I personally do not nor do I care for their attitude. Just today while on the road I was about 20 minutes away and decided to surprise the family with some things from this place. I called and as usual the person answering the phone has attitude, seems to be in a rush to go somewhere. So I am placing my order and in the middle of the conversation he hangs up on me? I assumed he received the order. I show up at the place and there is no record of my record of my order. So the time it took me to get there my order would have been completed but now I had to sit there another 17 minutes awaiting my order. Another idiotic thing is you can't order individual slices on the phone. It is either a full pie or nothing. Ridiculous. Overall the attitude is not customer service oriented. Oh and BTW the pizza pie is nowhere near NYC...

I was at the shopping center for something else, and the smell drew me in. Sometimes all the toppings on the pizza makes me switch from my original plan which would be a plain slice right from the oven. I stuck with my gut and got the plain slice. It was by far the best plain slice of pizza I've had in quite some time. The crust was thin and crispy, the cheese was sharp and stringy, the sauce was incredible- just the right amount. This experience peaked my curiosity, is this the best slice around? I tried a few other local places in the area and they did not compare. I went back yesterday to see if my first experience was a fluke and ordered a plain slice again. I was not let down, it's literally the best plain slice and I will continue to go back ! Highly recommend!!! Too busy eating and enjoying to take a photo but will try to...