Playa Cancun — Restaurant in Town of Stony Point

The only reason why I’m making this post is to warn other people and hopefully have them avoid the experience I had.

I went to eat here with my best friend who is a frequent customer at the restaurant and she raved about it. So we went this past Saturday excited to have a good dinner only to be met with the rudest attitude the moment we stepped in. I’m not sure if it’s because how we were dressed, because I had a face mask on, maybe because the staff thought we were a couple, or because my friend and I are Hispanic which would be ironic given this is a Mexican restaurant. Anyways, this older man with salt and pepper hair and a white polo looked at us with disgust and ignored my friend that told him we needed a table for two. A waitress came up about a minute later and sat us right where the service area and Back of House start. We get a second waitress to take our drink order and it takes almost 15 minutes to have our food order taken. We try to get the attention of multiple staff that walked next to our table because we were hungry and wanted to order but were constantly ignored. When we finally get our order in, my friend gets flautas and I get the veggie enchiladas since I’m a vegetarian. The entire time so far we have felt ostracized and staff kept ignoring us. We get our food and from first glance we already felt something was off. My veggie fajitas were covered in this sauce that was 90% oil and the rest a weird tomato sauce that was bitter. The beans tasted like they had no flavor and the rice smelled almost rancid and was hiding a giant piece of chicken, even though I ordered a vegetarian dish for a reason. The beans on my friends plate looked so hard and stale. I came from Texas and this is not what Mexican food should look like. I have also worked in food service and have cooked for massive groups myself and being Hispanic I feel I can speak on how Latin food should be prepared. This food was inedible but I was so hungry I attempted to take a few bites but the food just tasted terrible. My friends food was also terrible. Being hungry I tried the second batch of chips and salsa we got but then the salsa smelled and tasted like it had soap or a cleaning chemical in it. We decided this food and service were not worth it and that we would just pay the check and leave but it takes another 10 minutes to get the waitress to get our check but she is then called to the back of house. We wait another 5 minutes for the check and we don’t want to talk to anyone we were just disappointed and none of the staff cared to resolve any issues even tho they were standing right behind us. Eventually the same rude man with salt and pepper hair and a white polo came to us and was so condescending and asked if there was an issue. Since we felt insulted already by the terrible service we just wanted to pay and leave but he was rudely pressuring us to give us and answer. I told him sir we just want the check and to leave, this food was not good. He then shrugged at us and was mad and screamed at staff in Spanish about us wanting the check. He was standing next to me talking about my friend and I even tho we speak Spanish. I couldn’t hear the last bit he said given the loudness of the restaurant but I understood when he complained that we wanted the check. So our original waitress brings the check over and apologizes but it did not feel genuine and we walked out feeling humiliated and mistreated. I felt even more upset because there was this family that I assumed was South Asian that was also treated terribly by that same man that gave us the attitude from the beginning. This food is not worth it. Honestly, I’ve had better Mexican food at a truck stop than this blasphemous place called a restaurant. You will not last as a business with this type of service and I don’t expect for anyone in management to even care...

I was expecting a much better experience than what we had. The restaurant has a premium location that any restaurant owner would for. It's right on the Hudson River with dining views. Sadly though, that was the extent of the excitement. The food was mediocre at best. I ordered shredded beef burritos that had a little bit of flavor but it had so much meat that it became hard to chew and cut the burrito and it really lacked flavor. The rice and beans were again nothing to write home about. The drinks were okay but again nothing exciting. Yeah atmosphere inside of the restaurant was somewhat on the bland side but nicely decorated. The windows allowed for a great view outside which added to the ambience. The staff was incredibly nice that I have to say. They were attentive and very courteous and professional. I just wish they would put more emphasis on food presentation, and food quality. It's not to say that the food isn't edible it is but it's just not something you'd write home about and come back time after time after time and brag about. I think the owner has a wonderful opportunity in having this place by either getting a better chef and improving the quality and flavor of his food so that it can thrive even more than what it is and become something much bigger. I was disappointed because it had such a great rating 4.5 stars. But I can't give it more than three. So I guess what's really disappointing is its location and in comparison to the food and the...

This is by far and I totally mean by far the best Mexican food that I have ever had in Rockland and it might be the best Mexican food that I have ever had outside of Mexico, literally. We are big on their special platters and they have the best, best, best seasoned rice, refried beans, guacamole, homemade tortilla chips, homemade salsa, nachos and their flavoring is creative while still being traditional. Playa Cancun is worth the drive to Stony Point! We come here at least once a week. I definitely recommend the nachos which are unique in that they are served in a delicat laid flat and topped fashion not piled mile high like traditional nachos, but they are the best nachos that I have ever eaten! I always order the fresh guacamole and the chips which are homemade are also the best chips that I have ever eaten on this side of the Rio Grande. When we are unable to go into the restaurant we order. I wish that the delivery was faster, but it is well worth the wait. When eating inside the restaurant the staff is absolutely amazing, always caring and our tables have always been clean and the food tends to be ready in less than 15 minutes. I recommend Playa Cancun for anyone who loves...