North Shore Chophouse — Restaurant in Town of Sumner

I had high expectations with my limited experience in high end places such as Ruth’s Chris and Johnny Ds and even Samba room in Madison, but my wife and I had a bit of a let down. I personally offered better service as a teen working at Nautigals. Service: we reserved outdoor seating, and despite only one table being occupied, hostess seated us in the most obviously horrible table with direct sunlight glaring into our eyes, not covered by the awning. The server saw me taking with one eye closed and squinting the whole time we initially ordered drinks and didn’t think of the common sense to offer to move us, so I had to ask to move to a different table when she returned- which she had us carry our plates and napkins to ourselves. They appeared to be understaffed with clearly not high-end restaurant trained servers. We had dirty plates sitting at our table the entire time despite multiple staff walking past our table with empty hands, that weren’t removed until the check was offered. We were not checked on at all until the check was offered to be presented. The table next to us waited over 10 minutes for their wine, “because the bar is really busy tonight”, and my water glass remained empty, obviously, because our server either forgot or didn’t care. One of the forks in my napkin was disgusting and had food caked onto it, but server was oblivious as to why it was set to the side of the table and didn’t ask, nor remove it so it eventually wound up on a dirty plate to return. Food: The hummus plate appetizer was ok. The hummus was plain and almost tasteless, luckily my wife had a lemon with her iced tea that I squeezed in to give it some flavor and their were about 3-4x more veggies than available hummus. I chose the chef special steak medallions (MR) with side of grilled asparagus on a bed of mashed potatoes with I believe a wine reduction sauce. The sauce and potatoes were excellent. The asparagus was alright, but a couple pieces were a little chewy. There were two steak pieces (not uniform thickness) one varied from medium to medium rare across it and the other was very rare with a minimal sear and it was way too chewy to be palatable. My wife ordered the salmon on rice - she enjoyed her meal, but it didn’t blow her away any more than anything I make at home. The meal total was ~$80.

If the owners read this review, my wife does not like when I speak up at restaurants, so I apologize for not giving you the opportunity to make it right, if that’s what you would do, but I suggest you try pre-service huddles to train your staff a little better to reflect the high-end food you are serving. I had a gift certificate which covered most of my meal, but I don’t think I would be interested in returning even if you offered two free dinners and I’d just give it away to someone who wouldn’t...

Just as many others have shared, the food was outstanding. Everything each of us ordered was very well-made and delicious. The drinks were just as great and worth the money. Regrettably, for the high price of the dinner bill, our table service was substandard. We were a party of four, arrived on time for a 5pm reservation, though our table wasn't ready. We happily had a cocktail at the bar while waiting, and weren't seated until after 5pm, which is meaningful to note.

We ordered appetizers right away, and knew what we wanted to order once those were brought out. We were rushed through ordering (cut off and interrupted mid-sentence). The chef came out after entrees were served to thank us for coming in and to ask how the food was. She did this for each table and was a very nice gesture; one that would be expected for the cost of the menu.

We ordered a round of drinks when dinner was brought out, and very quickly after eating and asking for boxes, we were brought the check without a mention of dessert. We had observed desserts go out to three other tables, all of which had been long seated before our party. We asked our server if we could order dessert and were told "I have a table after you, you can order dessert to go if you'd like" and quickly rattled off a few options. Certainly up to interpretation, yet it felt as though it was an inconvenience.

When making reservations online, they note table time is limited to an hour and 15 minutes. We were not at our table for more than 45 minutes, and after eating headed to the bar to finish our drinks. We agreed if the service was better, we would happily return... the food was amazing. It is worth mentioning our experience at the bar both before and after dinner...

First time at North Shore with the new owners. We eat out a lot all over the country and we were very impressed. We love raw oysters and decided to start with a dozen. I want expecting much but they were very good and shucked perfectly. The mignonette was good with a similar flavor profile as they serve at Tempest (iykyk). We were surprised that we had to pay extra for cocktail sauce and horseradish (we didn't know there was a charge until we got the bill) but they were both worth it. Next we had the appetizer feature which was a whipped feta served with fruit, hot honey and crostini. We would go back just for this dish. It literally blew us both away. Don't skip this if it is available. Next was lobster bisque. Really flavorful with a nice chunk of lobster on top. For entrees we chose the halibut feature with a pea risotto and the strip with fried shrimp and risotto. The fish was wonderfully prepared. Steak was cooked to order but tough however the seasoning was spot on. We also got mushrooms and onions but I would skip those. They were not hot and overly salted. The risotto with the steak was perfect. I could have licked the bowl it came in. We sat at the high top tables and loved being able to look at the water. We have been to almost every supper club/ steak house in the state and this place ranks with the best. Make a reservation!!!!! We...