Well-known fast-food chain serving grilled burgers, fries & shakes.
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Read through a lot of these 1 star ratings after having a pretty dumb time here. If anyone else goes through these I just remembered you can probably call the Better Business Bureau because someone else said they tried submitting a complaint only to find out it just gets sent to the management of this location which means nothing is going to get done. I wish I could leave no stars. We tried stopping here for dinner on our way up to Syracuse, it wasn’t even 5pm. We went to the drive thru just for someone to say that their terminal is down and they are unable to serve us through the drive thru without any other info or instruction. We thought “okay we’ll park and go in.” We tried to use the front doors only to find out they’re locked? There were people in the lobby and some kid running around. No signs posted anywhere that the lobby might be closed or that you can’t order through the drive thru (ie: at all). I’d be more mad about it but I’m assuming whoever works here must have a pretty dismal or miserable life in order to treat everyone so terrible or prepare the food in such a subpar manner (which I gathered from the other recent low rated experiences). Will never stop here again and will tell others not to as well. As well as try to call the Better...
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Ordered the Fiery Bacon Royal Crispy Chicken Sandwich as it was the spiciest thing offered, requested NO tomato, and medium fries.
While the chicken was being cooked my fries were taken from the warming station and placed in a bag.
A few minutes later I overhear the cook say they're out of the fiery glaze. The guy who took my order told him to just use the creamy sauce. I assume this was for someone in the drive through as he surely would have told me there was an issue with my order since I was right there.
Meanwhile my fries are still chillin' (literally) in a paper bag a foot away from the heat lamps.
A few more minutes pass...
Eventually I get my food and we head out. My fries are as cold as the stainless steel counter they'd been sitting on for 8 minutes.
The sauce on my Fiery Chicken Sandwich is anything but spicy, and there's a thick slice of tomato in there as well.
There was one car in the drive through. A couple were in line before my dad and I. Not a busy time.
No reason for such a mistake. Seriously, the ticket clearly said No Pickle. No reason to be out of a sandwich's signature sauce. No reason to pull fries so far ahead of the sandwich being...
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Starting to dislike this place more and more. Had a couple bad experiences recently but decided to give them another chance, since they are the closest place for me to get lunch on my break. Well, they have issues getting orders correct and then when asked to fix them get snappy and rude. We purchased the 2 for 6 Whopper meal. One with a Whopper one with chicken. Fries and onion rings. Plus a large iced mocha. Easy peasy right? Nope. They charged an additional $2 for the onion rings, which should have been free. The iced mocha we ordered was not a large but a small. When asked if they could make a large we were told that we were charged for a small so that's what we got. We offered to pay the difference and the lady just repeated herself again! So, after the almost 20 minute wait for our incorrect order, we had a total of 5 minutes to eat and get back to work and on the clock. I'm done. Would have only given 1 star, but the extra is for the other employees who aren't as bad as the rest. This place needs a manager upgrade. Until then, I will get my lunch from the local gas station. They are expensive but the service is much...
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