Bartender was very friendly and attentive, but I must say I was very disappointed with the food at this place. I ordered the NEW bacon pepper jack mac n cheese burger, which in the description states that the burger is topped with HOMEMADE pepper jack mac n cheese. When I took a bite of my burger, I immediately had plain macaroni noodles fall out of the burger. I lifted the bun and noticed that the HOMEMADE pepper jack mac n cheese was literally just plain macaroni noodles with a thin slice of pepper jack cheese melted over the top of the noodles. It was extremely bland tasting and I thought the description of the burger was totally misleading. If you consider plain macaroni noodles with a piece of cheese melted over the top of it homemade, then I would have preferred they topped the burger with Kraft mac n cheese instead. Definitely not worth the $10.50 for the burger. Potato salad also lacked flavor and it cost $4.50 for a Redds apple ale, which I thought was pretty overpriced. Also overheard the people next to us make a comment to one of the staff about their food, which im assuming was a negative comment, because the staff responded by shaking his head and saying, "Just another way to cut costs". Would take me a lot of...
Read moreI've been here multiple times over many years, and the experience continues to decline over time.... Just this Friday evening, I ordered fish and when two different staff asked about how I was enjoying the meal? I shared that the first piece of deep fried haddock was TOUGH. Although both were trained to ask, neither was obviously trained on how to handle a negative situation, as neither said anything after my commen nor did they take any action in reaction towards my response. (that's Management / Training issue).
During the entire evening tonight, all staff were more concerned about having private conversations with patrons that they knew.... this alienates newcomers and regulars that do not patron every week (Again a Management issue, but fueled by a staff that is not paying attention.)
The final insult is when they add a 3% surcharge to my meal for using a credit card. Why don't they charge me a portion of their electric bill or insurance. How a customer pays should not make them feel bad nor penalize them for their method of payment. (I am a 46 year retail business owner and would never do this to my customers.).....
Not a good experience... and this might be the last time I patronize...
Read moreI live near StoneYard and have been a frequent customer for years because of the great food, drinks, and service. Unfortunately, my last few visits have been very disappointing.
A few weeks ago, I ordered the beef nachos and they were inedible. The beef was absolute slop. This week, I went again because a friend wanted to go and we were nearby. She ordered chicken nachos, which were not great, and I ordered chicken strips that were so tough I couldn’t even cut them with a fork.
I also ordered my usual drink, but the bartender mentioned she makes it differently than the other bartenders. I’m not sure why drinks wouldn’t be consistent across staff, especially for a regular menu item. If I wanted it made differently, I would have asked. She did offer to change it, but it felt awkward after the fact.
On top of that, there were fruit flies everywhere during our visit. I had to keep swatting them away while trying to eat.
I’m not sure if Stone Yard has new ownership, but it feels like ever since the menu change, the quality has gone downhill. This is especially disappointing because I used to really enjoy coming here, and it’s so close to my house. Sadly, as things stand now, I will not...
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