Salvatore's Old Fashioned Pizzeria — Restaurant in Town of Walworth

We have been ordering from salvatores for several years. Up until lately I have not had a bad experience. However the last few times we've ordered from them, the food has been subpar. The quality of the food does not justify the prices. And to top it all off they regularly forget items we have ordered. Today we spent $70 on an order just to realize that they yet again forgotten our drinks. My wife's food was cold, and some of my food was over cooked. I called them not to complain about the quality of the food(perhaps they have a new employee they are training), not to complain about the prices(its a small business and the cost of everything is up), but to simply ask to bring us our drinks. This is something that should have been simple. (Send another driver or the manger) I wasn't asking for a refund at first. But then they told me that I had to wait an hour.

Now I have been in the auto service industry for a number of years. I understand that things are forgotten from time to time. (A set wipers on a particularly long or difficult repair was the most common) you get busy things go awry, the phone rings, 3 people in the back are are asking questions. I get it. But when things get forgotten, you make it right IMMEDIATELY! You don't make the customer wait. Often times it's a lot of little things that drive people away.

My issue should have been addressed immediately. I know it sounds petty. But the fact that they didn't seem to care tells me that the employees no longer prioritize their customers.

Customer service in any industry is key. Customer service determines whether or not you will have repeat business

Poor customer service means you will only have one time customers. And it means long time customer will...

Ordered on their app. App said 45 minute wait for pickup. Immediately received a text message indicating come pick up my food. Called the store to confirm the time and they said 30-45 minutes. I said okay will I get a text when my food is ready, Answer: No. I ordered hot food and wanted to pick up fresh. Got into a small argument over the phone because they couldn't give me a time and ended up refunding my order. Great, can you send confirmation of the refund? Answer: No - You will have to come pick up the receipt. I said to the kind girl who answers the phone, can you please just grab the receipt and read it off to me. Answer: IDK where it is. Talked to the owner - He hung up on me. I followed that up with a visit to the store to get my receipt. Talked to the owner again, ran to the back to get the receipt (so I thought), comes back and says I threw it out. There is no receipt. To the owner: you know the story here, figure it out! And do not make your problem your customers problem. This was my second time coming back to the location giving it a chance with new owners saying "sorry for the previous, we will make it right". Side note: Seriously, cover your pizzas that you have out for slices. You have a long haired receptionist standing right next to them and a cook with an afro the size of Jupiter walking directly over the food without...

Terrible food and terrible service. Called an order in about 20 minutes ahead of time, got there and it took 4 (what looked like crack addicts) to find my order. Got the order home and it's wrong. We called to complain because $45 is a lot of money to spend on a wrong order. We asked for a manager and an associate picked up. We asked her if she was a manager and she said no. We asked if we could talk to a manager and she said she was a manager. So there's apparently a lot of confusion over who is a manager and who isn't. We told her the order was wrong and she told us to bring all the food back so they can fix it??? Why would I drive 30 minutes away for you to correct an order when you could've just gave us 10% off our next order? Im not asking for a lot but clearly they have no brain cells or customer service skills so I hung up frustrated and ordered from marks instead. And my order from marks was perfect and delivered within 20 minutes for less than was...