Subway — Restaurant in Town of Watertown

My last few visits to Subway restaurants have been dismal to say the least. I am a car hauler and was making a delivery behind this location when I decided to give it another shot. They were very busy with multiple cars in the parking lot and several in line to order. Amy and Alexis still took the time to look up and greet me as I walked through the door. Alexis began my order and was able to answer my questions that I had about the menu. She then moved my sub down the line to Amy, who I could see was the manager. She was smiling and laughing with Alexis, as a former manager, I know during busy moments a little bit of humor goes a long way with your employees. You could tell this was the case with Alexis who continued prepping online orders, all with a smile on her face. Full dining room, full sub line, and more people walking through the door, this duo handle it all flawlessly. Subway should be proud to have these two representing this location. They single-handedly brought me back in as a subway fan....

Outstanding service. My wrap was made quickly. It was expertly folded by an origami master!

Rt 11 Subway is the best Subway in Watertown. I really appreciate how fresh they keep the food bins. Only fresh veggies. Never waterlogged, never wilted/soggy/dried out.

And how clean the work area is. They make sure that countertop is wiped. Not a crumb. Never seen even one used glove tossed on the floor- even when it’s rush hour. Always looks like they just opened for the day.

This is the Subway that is serious regarding sanitation and hygiene and freshness. If you’ve ever been to the Subway inside the Byrne Dairy on Coffeen Street, you know...

Got a flatbread hotshot Italiano. Bread was super flat, maybe half the thickness I've been use to with flatbread from subway. Also, there was a lot of dead space in it as well, meaning, it seemed like there was half the meat in it there should've been and when you opened up the sandwich, it was maybe 2/3 full of contents. Asked for normal amount of olives and got maybe 10 total. Ordered 3 raspberry cheesecake cookies (which were amazing and soft) and 1 chocolate chip but received 4 raspberry cheesecake and no...