Great Lakes Pizza — Restaurant in Town of West Seneca

My 90year old parents ordered a pizza as they regularly do from the regent street location on Saturday night and had it delivered Pizza ordered was a pepperoni bacon onions and cheese. Pizza delivered was a pepperoni, sausage green peppers bacon mushrooms and it was so soggy and falling apart it was basically inedible. We returned to the store the next day with the entire pizza minus a slice . I was greeted by a young employee who was incredibly rude. Admitted they make mistakes on busy nights and it simply wasn’t their problem. I said we always order pizzas and they are good but this was the wrong pizza, and it was so wet from over toppings the doe was raw. He was rude and said “not our problem, we are just employees” they started to take photos of the bottom of the pizza saying it’s sorry not our problem. He suggested my 90 year old parents should have brought it back. They don’t drive my old him. Again not his problem. Sonia sled for his name, managers name and head office as I was filing a complaint, rudely he said he want giving us his name and there is no head office and he didn’t care. So they took the entire pizza back and said your problem not ours.

Worst service, rudest employees. There appeared to be a manager but this teenager was the mouthpiece and appeared to enjoy telling me off Never will we ever buy from this location again as their is no accountability and they got the pizza back as well They lost from our family alone at least 3/4 co pizzas a month Again…. They did they didn’t care

Beware of...

I usually order from this pizzeria once a week and I always usually have a decent exp .. except for yesterday 6-9-18 around 7 pm a younger male answered the phone and was the most rude customer service I have ever received .. I asked him some prices for food because I've never received a menu in my orders whitch I get delivery orders often always asking for a menu .. and he just seemed like he didn't want to help me in any way and that I was being a pain .. I also asked if they could use ice berg lettuce in my antipasta salad .. because the previous time I got all spring mix .. and the lettuce seemed not crunchy and firm so poliety asking if they could use ice Berg he continued to give me such a rude attitude on the phone . I lost all interest in ordering at that moment and told him to cancel my order that I would call one of the 20 other pizzeria in the area .. considering you have such high competition u should be treating your customers...

Just ordered delivery from here and it didn't arrive after one hour. I called and they blamed me telling me it was for pick up. I was put on hold for four minutes and a girl picked up and also made it a point to blame me. She said they could remake the pizza and send it out. I said okay but that it should be a refund for all the trouble. I had to wait another 4 minutes to speak to a manager. She told me I lied about delivery time. She insulted me asking me to use my inside voice when I wasn't even shouting. I told her that my children were now starving and they still hasn't solved to problem, she proceeded to ask me rudely what kind of mother I was?!?! Because of their rude and innapropriate behavior and facility to "pass the buck" I cancelled my order completely. If you actually want to eat then I suggest to order from somewhere else. This place is NOT family or community friendly. Very...