McDonald's — Restaurant in Tracy

I never give reviews in less the service was above and beyond or the absolute worst! I cannot believe MacDonalds employs people that behave the way these CLOWNS did tonight🤬 I went through the drive through and ordered a filet of fish light on the tarter sauce and a small fry no salt. The young lady repeated my order 3x. I get my food SALT all over the fries😩 so I say “wait a minute these fries have salt, I asked for no salt” she says “ oh it’s because the bin where we keep the fries has salt” Ok so that means you will need to make me some fresh fries and clean out the bin so there is no salt! She asked me to pull to the side so I decided to check my sandwich and OMG ( see photo attached) someone went out of the way to add extra tarter sauce or mayonnaise to my sandwich as if my order was a personal attack or offensive to them!!! I asked for the manager, I showed her the mess I was served and her response was to ask if I wanted them to remake it! WHAT!!!!😳 I want my money back, I had to repeat that more than twice. She disappeared and I had to wait over 20 min to get my money back. This place is HORRIBLE the entire staff is 12 years old! I will be reaching out to the district manager for that...

Worst service ever. And looking at other recent reviews, it looks like I’m not alone in experiencing this.

I was given the wrong sandwich. I was given ice cold fries. it took over 30 minutes for them to fix this issue. When I called, I got their answering machine and a promise about a quickly returned call. They never called back. I had to go through their drive thru a second time to get any attention at all. You would think that after screwing up so badly they do something to compensate for just how poor their service was. Nope. Just as with what looks to be their consistently poor service with food they simply don’t care about customer service in general.

Then again, it’s McDonalds. I imagine they believe they have no need to care about their customers because they have so many others.

If you go here, most of the time you’ll get lucky and get what you ordered. If you don’t? Don’t count on this store making their mistake right....

While the nuggets I had were good, the fries weren't even a little bit salted. Tho, the level of salt in the fries is never consistent at any other McDonald's either so...all in all, the food was of typical McDonald's quality (mostly hot/fresh, but could be better). My biggest issue was how dirty this particular McDonald's was (we usually go to one closer to our house and it's always clean). The soda machine screens/buttons/dispenser lever were all sticky and not the kind of sticky from just a days use...like had bits of food smeared on it. The plastic lid dispenser was also just nasty. It had that fuzzy film you get when something hasn't been wiped in a long while. The walls near our table had what looked like dried milk spattered all over and other various stains. The bathroom was also out of toilet paper...So....there are other McDonald's that are definitely better than this one and I probably wouldn't...