The Cookie Factory — Restaurant in Troy

Less than a month before our wedding we decided to change our wedding cake plans and to go with The Cookie Factory because we cant resist their famous fudge filling. They were able to accommodate us so last minute and made the most amazing wedding cake we have ever tasted! One of our favorite things they do is give you four cupcakes to taste at home which allows you not to feel pressured. We were able to try the different combinations and found our favorite- the famous fudge filling with a thin layer of raspberry jam on their delicious white cake! We did our consultation with Christina and she completely understood exactly what we were looking for and our vision for our wedding cake. She answered any and all questions we had without hesitation. Our cake had a floral topper and loose flowers along the side of the cake. When we picked up the flowers from the florist that morning we were not pleased with how they looked. Christina could tell we were very stressed about this and ensured us she would fix it for us and make the cake look beautiful- even if that meant adding some of her own fake flowers from the shop. She was able to clean up the flowers, added some color, and arranged them so they looked beautiful! The cake tasted amazing and all of our guests loved the flavor combination we chose. The one surprise we weren't expecting was the extra cake that was delivered. Very thoughtful and much appreciated!!! Instead of saving the top layer of our wedding cake we decided to save the extra cake and cant wait to cut into it next year on our anniversary! Thank you so much for a job well done!!! We will be using The Cookie Factory for all of our cake needs...

Do NOT get a cake here, especially your wedding cake. Never did I think there could be such a thing as too much frosting, but Cookie Factory proved me wrong. Their layers of frosting are the same thickness as the cake...ew. And because of this the layers slide all over the place and the cake just falls apart. We have experienced this twice. We will not give them a third chance.

The taste isn't even anything to brag about. Very generic. Just go to a grocery store bakery. Especially, the "champagne" filling. It tastes like straight rubbing alcohol and you literally can't taste anything else because that taste soaks into the actual cake.

We specifically asked for a little side of the ammeretto filling because we wanted to taste it but weren't sure it would go well with the flavor of our cakes. When we went to pick up our cakes we were told they mixed the ammeretto filling into the frosting of one of the cakes, but they couldn't tell us which one. I'm pretty sure it wasn't actually in any of them and they just forgot to set it aside in our order.

We asked for extra glitter on a birthday cake and they charged us extra for it. Of course when we got the cake, there was almost no glitter on it. Customer service is pretty crappy. It's like they don't care. I just do not recommend at all for cakes. Never had a problem with their cookies though which is way I'm not giving 1 star. I don't like them granted, but they're...

Terrible customer service, and too many different people dealing with one customer. Four weeks ago, my daughter contacted them through email in regards to quotes for baby shower cakes. She never received a response so went to the Troy location three weeks ago to talk to someone. After talking with Sara, a cake was chosen and email was sent. Patty was horrible at her job. Last week, she verbally gave a standard price that could possibly be $10-$15 more but said she would get back to my daughter. She failed to do that. No response via call or email. NO FOLLOW UP WITH THE CUSTOMER. Today, my daughter calls and Patty gives a higher price than the standard and the possible $10-$15 more, and was very rude. Yes, she got back what she dished out. Unfortunately, Bianca condoned her employee's lack of effective communication with a customer. TOTALLY DISAPPOINTED!!! NEVER recommending or doing business with this...