Wendy's — Restaurant in Tupelo

I am a door dasher and have been dashing for 2+ years. As a platinum dasher I know my stuff pretty well and am not an amateur. Around 12am August 20th 2025 I got a stacked order (two orders for two different people and two different places) it paid pretty well so I accepted it and headed to the first restaurant and everything went smoothly there they seemed to have their wits about them and didn’t have the IQs of a gold fish that had been shaken in the baggie on the way home. Second order was from Wendy’s on west main in Tupelo MS. I pulled around to the drive thru since the lobby had closed due to how late it was. The woman handling the drive thru where customers come to have a convenient and pleasant experience automatically had an attitude once she heard I was a door dasher (you get used to it after a while but it still sucks). She proceeded to tell my that the order I was picking up had already been gotten and dismissed me. I called the customer while still in the drive thru at the menu and speaker box. She proceeded to tell me I wasn’t allowed to sit there and contact my customer to pull around in the rudest way possible. I pulled around and tried to explain that the customer told me that they had not received any information about anyone being headed to them with their food. She got immediately defensive and said once the order is picked up they have nothing to do with it. I simply made the statement ‘did you not make them confirm the order’ which would be any dashers first thought because there is a process to ensure orders are not stolen. She was infuriated by my question and closed the window and told her manager ‘he is trying to get smart with me I’m not the one’ and restated what I had said about the order not being confirmed followed by ‘who is you’. The manager was not any help either he was an older male with a peppery beard and seemed to not even want to hear what I had to say about his employee so easily flying off the handle on a customer. He dismissed me as well even though I was clearly on the phone with someone who was not receiving their order due to unintelligent employee behavior on their end. It wasn’t going anywhere and door dash supports my family making ends meet so I swallowed my pride and drove away only focusing on resolving my customers issue at this point (they got a refund and it was all settled out for both of us!). Just a heads up if you’re dashing and there is a heavy set woman with no teeth and a miserable attitude steer clear management will not gain control over said employee they will treat you awful just the same. Shame on you for allowing her to treat people trying to also make a living and just do right by their customer to ensure their issue is resolved considering they spent money at your establishment and y'all allowed for their meal to be stolen and then don’t have the decency to resolve it as I was trying to do when you both got offended by me doing so. THIS HAPPENS OFTEN AT THIS LOCATION AS WELL !!! MANY MANY MANY TIMES I HAVE COME TO PICK AN ORDER UP FROM WEST MAIN WENDYS AND THEY HAVE LOST IT AND THE EMPLOYEES ARE RUDE AND...

They are always so sweet. They were busy and let me say there was a nice younger tall gentleman working the front counter and expediting the lobby was out of ice and he was quick to get the ice and apologized to us, that's not a big deal at all. He came out to our table after we ate and handed our two children a little vanilla frosty each. Let me say this, You don't get good employees like this (I don't mean Wendy's I mean in general). We were there at Christmas time and they were trying to set up for their Christmas party for the employees and the employees were so sweet to us and everyone that came in behind us to eat they were friendly to them as well. They didn't rush us they didn't make us feel unwelcome and a nice manager walked to our table and handed our two children a gift bag each full of candy. Most places you walk in and they are about to have an Employee Christmas Party are rude make you feel rushed and are rude and (I do understand that) but they never made anyone feel that way. Everyone was so genuine and kind. All with smiles today and that day. Those employees need to all be EOTM something nice at least because it's rare to have a store run so smoothly and maintain proper PR. Thank you guys for the kindness and politeness we need more of that...

I would have given a 0 but that is not an choice. When I got in the drive-thru it was 5 cars ahead of me. When it was my turn to order it took the order taker 7 minutes to answer the speaker. I drive-thru around to the 1st window to pay their is no one at the window. I waited for about a minute for someone to come. When I get to the 2nd window I am shocked!!! There is 5 crew members leaning on the counters and window. They must have been in a deep conversation because no one opened the window to hand me my order. So I just sit there watched this unmanaged crew not do anything for 10 minutes. Every single one of them had phones in their hands and out of uniforms. The boy had his visor turned to the right. One of the girls had a black head scarf on. Finally I got someone attention and asked for a refund about that time the manager on duty comes around the corner carrying ice!! OMG why is she carrying ice when she has a full crew and everyone was just standing around.? This store is one of the worse managed Wendy's hands down!!! Bad customer service!!! Bad speed of service!!!...