Wright's Restaurant — Restaurant in Tuscaloosa

It really doesn't matter if the food is decent and inexpensive, if the service is not only bad, but RUDE!

I had probably been in Wright's once or twice a week for the last few months for breakfast (having moved close to there recently), and enjoyed having my breakfast, drinking coffee, and working on my laptop, usually at the same booth in a corner.

I had never had an issue with a server before - ALL before being anywhere from polite to extremely nice and friendly - until my next-to-last visit. On that day, a waitress with a very bad attitude waited on me, which I just ignored ... until she didn't let me. I had finished eating and asked for a refill of coffee, and she rolled her eyes. Yep, rolled her eyes before walking away. She brought it, and I sat there with my laptop, drinking my coffee. And by the way, I ALWAYS tip $5.00, even when that represents a 30 - 40% (or more) tip. (Breakfast is not expensive at all.) A few minutes later, she came back, and said, with a scowl on her face, (and I quote): "Are you going to be here much longer? Because the lunch crowd is starting to come in."

Now, I realize that if there was a line, I needed to vacate that table. And/but there are SO many ways for a civilized human being in the food service industry to express that, with a smile on their face. Three men sitting at nearby tables heard her, and whipped their heads around in shock at her rudeness. One of them even said, as she walked away, "Hey, it's not worth it. She's always like that." (I guess afraid I was about to cuss her out.)

So, as I was paying my check, I told the girl (who I think is the owner's granddaughter) who appeared to be in charge about what occurred. She was very apologetic, and said she would address it with the waitress as well as the owner.

The very next time I was in there - yet again giving them my money that can be spent at MANY other restaurants - I joined two friends, and all of us ordered full breakfasts with drinks, etc. After my friends left, I got out my laptop and plugged it in, and went to the restroom. When I came back out, an older lady with a hairnet on was standing there with a sour expression on her face, and said, "I unplugged it." I asked her why, and she said because other customers were coming in (makes no sense, I know). She then said, "And they told me what happened the other day, and you can't just stay at a table with your computer. Is this your office or something?"

Um, yeah. Did you read that I BUY FOOD AND DRINKS every time I come? That I often invite people to join me, who also buy food and drinks? That I tip well? Would she have asked someone playing crosswords or Sudoku such an idiotic question? Or asked someone reading their BIble, "Is this your church, or something?" And then, somewhere in her blatant, in-my-face, rudeness, she told me that she was the OWNER.

So, what had happened was ... the owner gets a complaint from a (previously) regular customer, and rather than address it nicely, she very inappropriately touches a customer's possessions while they are away from their booth, is rude (and actually, more than rude - crass and crude - I would NEVER have suspected she was the owner), and ensures that neither I, nor anyone else who has frequented there with me, goes back. Again, FAR more choices! With better food (you get what you pay for), and smiling servers and owners who APPRECIATE your presence and dollars in their establishments.

There are SO many great breakfast places in Tuscaloosa, as well as meat and threes. A new meat and three is King's Kitchen, which is delicious, very clean, great prices, and the service is impeccable! And Tuscaloosa has quite a few wonderful breakfast places, including even Waffle Wouses! (Where the service and food are ALWAYS good, and the servers are trained, whether they feel like it or not, to be NICE!) Although more expensive, Metro Diner, Another Broken Egg, and Holler & Dash are all 5 stars! And, get this... NONE of them care if you sit and stay...

Since I've moved to town, I've been coming to Wright's at least a couple times a week, even was on first name basis. Unfortunately, I'll no longer be able to come around the corner for a quick breakfast because I had to learn that my patronage didn't outweigh the ego of the cook/owner. Something as simple as refiring an omelette was too much to ask and I was even charged for the omelette that I didn't eat. I asked for a vegetable omelette and I got soggy tomatoes and crunchy raw onions in it. The refusal and then the charge felt like a slap to my face and as a cook myself, I'd never want to put food out that was subpar. It was a pleasure meeting the ladies up front, but to be fully honest, the food preparation often leaves much to be desired. I often bit my tongue about things that could've been easily improved but I just learned it's best to order what you know will be done correctly. This morning i made the mistake of branching out. Now I no longer have a neighborhood breakfast spot. Again, I understand that my business means nothing. It's just sad that it was such a small thing to fix. Caramelize your onions earlier so that you don't have to serve them nearly raw in...

If you're looking for a meat and three or breakfast, or just about anything else at a decent price -look no further. I've been coming here more often since I live on that side of town. It's always very busy, you can usually find a seat that's been cleared off. But, last couple of times I've visited, the tables were dirty . And, then I waited for someone to offer me a menu. Waitresses never came by with one. So, I got myself one. No big deal. After I Finally place an order, lady brinks drinks to our table. I specifically asked for water with lemon. She said they only have lemon juice, okay cool. Never brought it. I had to repeatedly ask. The waitress(es) are clearly stressed. The looks on their faces say it all. Maybe more help?? My food overall was decent. My food wasn't very hot at all . And, maybe seasoned a...