Subway — Restaurant in Twentynine Palms

Nothing wrong with the food, it’s good. But I’m writing this is because I know it affected at least 8 other people.

But came here on a weekday at 5:00PM smack dab in the middle of their business hours. Went up to the door and it was locked, went to the other door and it says “use other door”. However this door was unlocked, so we thought they accidentally put the sign on the wrong door. Went in with four other people and was told that “their lobby is closed”. So we went through the drive thru. Watched several- SEVERAL- people do the exact same thing we did. Watched the manager come lock both doors, locking IN some customers that were IN THE LOBBY. Very strange.

Very inconvenient and seemingly pointless as COVID restrictions are more lax now and there was no signage indicating that the lobby is closed. Also why? Maybe they’re understaffed. But maybe they should just close the drive-thru. Scared of COVID? Understandable but at least put some signs up so people don’t waste time trying to get in the building DURING business hours. Maybe they don’t want people watching them make the sandwiches. If that’s the case, that’s pretty sketchy.

In the drive-thru the lady was either having a rough day or feels very inconvenienced...

This Subway was our go to place. We got Italian BMT Pros on 8/28/22. We both ended up with food poisoning. So sick for 3 days! When I contacted them by phone, was told the manager would be calling back to make this right. No call from manager so another call made. Still no manager in store but were told he would call. Still no call, so I went online and sent an email. The owner sent back an email apologizing which was nice, but resolution. Want a full refund ! I've continue to email him but no response! What is it with these food places that won't own up to badly prepared food and make it right?!?!? This Subway is NO LONGER our go to place for a good sub. It is now our STAY FAR AWAY place. A refund should be given along either better attention to the product they are using so no one else has to get that sick from their total negligence! To the owner, answer your email and make a call to initiate a FULL REFUND! It's up to you, but I wouldn't trust them to make...

I've given Subway 5 stars for food despite them discontinuing the Spinach and Habanero wraps. The sauces and available toppings and breads are generally good, except I wish they would offer Rosemary bread as Quiznos did. Offering a lobster sub even if it is a limited-time promotional item would be amazing. The veggie wraps and Turkey breast sandwiches are good too. The turkey is sliced thin and veggies are bite-sized and fresh. I've received free items from subway as I've also been overcharged, so service experience varies, but has generally been prompt and helpful. I like the subway decor and it has 3 or 4 tables for dining indoors. They have been clean whenever I have gone and always honor coupons. It's a healthier alternative to traditional fast food. The Jared campaign was a good example of a Subway diet. Edit: Subway discontinued the Habenero and Spinch wraps. I...