Ben & Jerry’s — Restaurant in University Heights

I'm really disappointed with my recent experience at this Ben & Jerry's location. I ordered a custom cake that was made incorrectly. What makes this even more frustrating is that this is the second time that they've gotten my cake order wrong.

While mistakes happen, what's really unacceptable is the complete lack of follow-up from management. I've now called three separate times trying to reach the manager to resolve this issue, and despite being told each time that she would call me back, I haven't heard anything. It's been nearly 3 weeks and radio silence. This level of customer service is unacceptable. I've resorted to disputing the charge...

I typically have loved many of the Ben & Jerry’s ice cream flavors but ‘Chubby Hubby’ completely missed the mark. It claims to have vanilla malt ice cream with peanutty fudge covered pretzels with fudge & peanut buttery swirls. First there is absolutely NO peanut butter flavor whatsoever. Second the pretzels were chewy/soggy with a waxy chocolate coating. The vanilla ice cream was, just vanilla. I’m very disappointed and will probably be checking out different brands, especially...

I am horrified to receive thevdelivery! The ice cream was tolerable but there also was an order of a brownie dessert that was not wrapped and completely uncovered. Simply placed in the bag on top of the ice cream! Even the carrying bag was not taped, stapled or anything!!! This is HIGHLY unacceptable during COVID-19. Your business should be shut down! Then I called 4 times and no one answered the phone. I called between 6:25pm and 6:35pm During Business hours And No...