
I've had negative experiences here almost every time I've come, which saddens me because this place has the ability to be great!
During COVID when masks were required and before vaccine roll outs, staff wasn't wearing any masks. If you're preparing food and drinks in the middle of a pandemic, please mask up. It was disgusting and inconsiderate to not do so, especially for patrons who might be immunocompromised. That decision spoke volumes to me about this business.
Two staff were working the day I came in. One staff was talking to a customer and holding her baby for over 20 minutes while the other staff member took multiple orders and tried to make drinks and prepare food on her own. I waited for my breakfast sandwich and latte for 20 minutes while she worked tirelessly and the other staff member seemed oblivious to the situation. Maybe it didn't bother the staff who was working, but patrons were waiting significantly longer for their food and drinks.
What makes a business is not just the product, but the employees. I won't be returning for a long...
ย ย ย Read moreI love this place ... it's clean and bright and the drinks are well made. The coffee is better than anywhere around here. But I have a major complaint. Every time I show up with my family (which is often), we sit in the back room. Three or four visits in a row it is sweltering in that room. If you look at the thermostat, it's set on HEAT on 70 degrees (please note this comment is being written in August). The thermometer reads 76 degrees. Which means that the air is never going to come on. I've left earlier than intended each of these times because it's so hot, which obviously means I'm spending less money. I'll be honest, I live in Westmont but have driven to Starbucks to sit and do work because of the temperature in the MG. When I ask the staff for assistance, they say their hands are tied because the owner controls those things. So this is my attempt to let the people in charge know. A little environmental adjustment would lead to a 5...
ย ย ย Read moreThe owner is prejudice against pregnant women, misogynistic, and discriminates against people who are from out of town or other countries. I thought this place was a nice place to take my kids and have a drink and a snack, but unfortunately the owner lacks common sense and does not possess the ability to treat regulars with respect. Quite a shame, really. I hope that one day this establishment can be sold, or possibly passed down to somebody else, and be the welcoming environment it once was. I am genuinely disheartened that the owner and some staff are so ignorant that they feel the need to chase business away. Oh well, it...
ย ย ย Read more