Dairy Queen Grill & Chill — Restaurant in Valley City

Lukas K. , I believe his name is, is the kindest employee there. Friendly all the time and swift in service. Easily the best one. As for the rest of the business, sadly the wait time is 10-30 minutes or more. Even for a cone. This isn’t just one experience, it is multiple experiences. This happens often. The food orders do get messed up and the employees, specifically one girl, will get upset if you say its wrong. DoorDash is great, the orders I’ve made NEVER get messed up and the food is SO SO GOOD. It’s always good. The food is great there but the service and treatment of customers is horrible. The worst part is getting an order wrong, because you feel bad enough correcting them but then they freak out at you. Dairy Queen isn’t doing to hot but at least they always make the food good. Oh also, mocha means...

Food Code Safety states when an employee is having symptoms of gastrointestinal illness, one should not work with food! When my daughter became sick at work with GI symptoms she was told she had to stay. So if you got sick this weekend let it be known that DQ broke the law and told a 16yr old that she had to stay and work while sick after having vomited, or find her own replacement. In a today's society where illnesses create fear and unrest, I would think a franchised establishment such as Dairy Queen would understand that it is highly inappropriate to have an employee work with food while ill. I am rather sure that the corporate owners of the name Dairy Queen wouldn't want to be associated with a foodborne...

We think the Dairy Queen has good food and icecream. We seem to always be missing something when we go and portions are very small (which isn’t a big deal as long as you get what you ordered). We went by today 7/31/24 and went to the drive through and the girl said “can I take your order” and I said “just a moment please.” She very rudely sighed and sarcastically said yeeeeeaaahhh. I’m very sorry for bothering you and inconveniencing you. Not sure if basic customer service is just completely out of style, which it seems it is most places you go. We reversed the car and left and unfortunately you lost a sale. I’m not going to get the wrong order or missing items in my order as well as be treated...