Burger Den — Restaurant in Varnell

WOW! First we drove up around 4:50 and finally at 4:58 with 3 cars in front of us we placed our order. Easy order: Pork BBQ with onion rings. 5:08 we paid for our food $7.16. Becca couldn't be bothered to smile when barking out our order to make sure she had the right car. When I smiled back, Becca still couldn't be bothered to be polite or friendly. But wait... it gets worse!

When Becca finally after taking several sips of her drink and talking to the kitchen decided to see how many cars were in the drive through at 5:22. When she did I let her know I was unhappy about waiting for a single pork plate in a drive through window for over 20 minutes. Did Becca, reasure me they were working hard, or that maybe they were short staffed. Was she kind or friendly. NOPE she yelled at me, yes, Yelled at me the customer. She informed me, "I was not the only customer."

I then told her that I don't expect when I have waited from the time I placed the order to this point to be yelled at or have someone being rude to me. She then told me if I didn't like it to call her manager, Holly in the morning. I told her I would be living this review. I was told, "To do what I had to do, she didn't care."

It is clear she doesn't care and I have to think if Burger Den cared about their customers it would start with retraining Becca in customer service or showing her you do care more about your customers.

But no matter... I won't be back I would rather go to McDonald's of Varnell where they were polite to me when I had to go buy there after getting my money back...

After 21 years of dealing with this restaurant's lack luster food quality in addition to their poor customer service, we are done giving our money to this business. Today, myself and many other customers waited 40+ minutes in the drive-thru hoping to get breakfast (this is the only thing worth eating here) only to be denied once finally getting to order at 10:50am. The employee claimed they were out of biscuits. Mind you, from the time I pulled in at 10:05, I would estimate 7 cars were served ahead of me and perhaps 7 cars (that's being generous) pulled in to go inside. So, knowing that you have a line of more than 10 cars in your drive thru at 10:05 and you do not stop serving breakfast until 10:45, why were you not prepared to serve those whom you made wait for upwards of 40 minutes?? Why is this how you do business? There's not much else in the area, and many locals have been dining here for years. This means that Burger Den COULD be extraordinarily successful, if they actually cared about their customers and serving their customers good food. Instead, it's overpriced cafeteria food that you have to wait 30 minutes or more for, only to then be served by a rude employee who clearly hates their job and have half of your order missing or wrong. I'm OVER IT. Don't waste your...

While I won't deny that some of the food at Burger Den in Varnell is good, the drive thru service stinks. Nearly 45 minutes in line to get 3 very simple breakfast orders, and the orders came out wrong. Big breakfast consists of eggs,gravy, biscuits and either bacon or sausage, I ordered bacon and sausage on all 3. None of the plates had eggs, 2 of the plates were missing sausage. Every. Single. Time I go through the drive thru, our order comes out wrong. Every. Single. Time. Today, I went inside after we found our order was wrong and the manager had a nonchalant attitude about our service. And her suggestion was to take my name and assure me that my order would be double checked. Now, how on earth will the person at the drive thru know it's me? Shouldn't EVERY order be double checked EVERY time? Not to mention that the gravy was watered down, thin, runny and tasteless. The eggs were runny. The only decent thing on my plate was the biscuits and the bacon. 15 an hour? Really? Try earning your raises like I did. Get the orders right and give good service. THAT'S how you do it. Not this half assed BS I get every time I go to get food. You get 1 star only because I can't rate...